Gillwald commented that there hasn’t been a careful focus on market structures, rather an emphasis on technical and legal human capital (as Dr. Bery previously noted). Gillwald described problems with an entrenched incumbent and an uncompetitive market leading to subpar service and profits, especially in the rural area. There is enormous unmet demand in South Africa, which is inaccessible due to regulatory market constraints. She did mention that many restrictions will be lifted in February of next year.
