Comments on: Baseline Sector Analysis of the BPO industry in Sri Lanka http://lirneasia.net/2006/09/baseline-sector-analysis-of-the-bpo-industry-in-sri-lanka/ a regional ICT policy and regulation think tank active across the Asia Pacific Thu, 09 Feb 2012 16:34:12 +0000 hourly 1 By: Sameera Induprabha http://lirneasia.net/2006/09/baseline-sector-analysis-of-the-bpo-industry-in-sri-lanka/comment-page-1/#comment-46247 Sameera Induprabha Sat, 05 Nov 2011 06:48:35 +0000 http://www.lirneasia.net/2006/09/baseline-sector-analysis-of-the-bpo-industry-in-sri-lanka/#comment-46247 This was very helpful for me to complete my investigation. Thank you. This was very helpful for me to complete my investigation. Thank you.

]]> By: Rohan Samarajiva http://lirneasia.net/2006/09/baseline-sector-analysis-of-the-bpo-industry-in-sri-lanka/comment-page-1/#comment-44045 Rohan Samarajiva Wed, 25 May 2011 13:10:03 +0000 http://www.lirneasia.net/2006/09/baseline-sector-analysis-of-the-bpo-industry-in-sri-lanka/#comment-44045 The Export Development Board commissioned a study in around 2008. SLASSCOM or the EDB should be contacted for it. The Export Development Board commissioned a study in around 2008. SLASSCOM or the EDB should be contacted for it.

]]> By: Rajesh KN http://lirneasia.net/2006/09/baseline-sector-analysis-of-the-bpo-industry-in-sri-lanka/comment-page-1/#comment-44038 Rajesh KN Wed, 25 May 2011 10:23:00 +0000 http://www.lirneasia.net/2006/09/baseline-sector-analysis-of-the-bpo-industry-in-sri-lanka/#comment-44038 Hi, Do we have a similar study which was done recently. I would love to look at something as I am part of the team looking at the company footsteps in Sri Lanka. Hi,
Do we have a similar study which was done recently.

I would love to look at something as I am part of the team looking at the company footsteps in Sri Lanka.

]]> By: Rachitha http://lirneasia.net/2006/09/baseline-sector-analysis-of-the-bpo-industry-in-sri-lanka/comment-page-1/#comment-32291 Rachitha Tue, 20 Jul 2010 09:51:53 +0000 http://www.lirneasia.net/2006/09/baseline-sector-analysis-of-the-bpo-industry-in-sri-lanka/#comment-32291 Hi Sir /Madam We are a small team working from Sri Lanka for bellow services All ready we are giving our trust service for UK company and now we want to expand our service. 1). Company Contact Information Research from internet, 2). Digitizing (computerize) Row Banking Statements, ( Type scanned statements images' data into excel sheets) 3). Typing Images data to MS Word, Excel, Power point. 4). Create Data information Data bases. 5). Small web sites designing and developments. 6). Computerrize all old documents and provide security 7). Manage your Office document keeping space. We expect to give our trust, honest service to good companies like you. Our charges are very negotiable. pleas free to contact me to solve your all computer related problems and doubts. -- Hi Sir /Madam

We are a small team working from Sri Lanka for bellow services
All ready we are giving our trust service for UK company and now we want to expand our service.

1). Company Contact Information Research from internet,
2). Digitizing (computerize) Row Banking Statements, ( Type scanned statements images’ data into excel sheets)
3). Typing Images data to MS Word, Excel, Power point.
4). Create Data information Data bases.
5). Small web sites designing and developments.
6). Computerrize all old documents and provide security
7). Manage your Office document keeping space.

We expect to give our trust, honest service to good companies like you. Our charges are very negotiable.
pleas free to contact me to solve your all computer related problems and doubts.
–

]]> By: Fahim http://lirneasia.net/2006/09/baseline-sector-analysis-of-the-bpo-industry-in-sri-lanka/comment-page-1/#comment-12448 Fahim Wed, 09 Jul 2008 04:42:09 +0000 http://www.lirneasia.net/2006/09/baseline-sector-analysis-of-the-bpo-industry-in-sri-lanka/#comment-12448 Please send the details of How to Obtaining the BPO Process, And I like to participate to your company as a Partner. Your early attention is highly appreaciated Please send the details of How to Obtaining the BPO Process,

And I like to participate to your company as a Partner.

Your early attention is highly appreaciated

]]> By: Floyd Buenavente http://lirneasia.net/2006/09/baseline-sector-analysis-of-the-bpo-industry-in-sri-lanka/comment-page-1/#comment-3903 Floyd Buenavente Tue, 11 Mar 2008 02:32:37 +0000 http://www.lirneasia.net/2006/09/baseline-sector-analysis-of-the-bpo-industry-in-sri-lanka/#comment-3903 Thank you very much for this study it is really helpful! Thank you very much for this study it is really helpful!

]]> By: Punchi Putha http://lirneasia.net/2006/09/baseline-sector-analysis-of-the-bpo-industry-in-sri-lanka/comment-page-1/#comment-3896 Punchi Putha Tue, 16 Oct 2007 02:22:49 +0000 http://www.lirneasia.net/2006/09/baseline-sector-analysis-of-the-bpo-industry-in-sri-lanka/#comment-3896 Janaka, Why this request from Donald? Is he the Minister of BPO in Sri Lanka? Janaka,

Why this request from Donald?

Is he the Minister of BPO in Sri Lanka?

]]> By: Janaka http://lirneasia.net/2006/09/baseline-sector-analysis-of-the-bpo-industry-in-sri-lanka/comment-page-1/#comment-3904 Janaka Mon, 15 Oct 2007 18:06:09 +0000 http://www.lirneasia.net/2006/09/baseline-sector-analysis-of-the-bpo-industry-in-sri-lanka/#comment-3904 Dear Mr. Gaminithilaka Is there any BPO opportunity for us? Janaka Lak Aruna Foundation Hingurukaduwa Dear Mr. Gaminithilaka
Is there any BPO opportunity for us?

Janaka Lak Aruna Foundation
Hingurukaduwa

]]> By: samarajiva http://lirneasia.net/2006/09/baseline-sector-analysis-of-the-bpo-industry-in-sri-lanka/comment-page-1/#comment-3897 samarajiva Tue, 28 Aug 2007 16:23:34 +0000 http://www.lirneasia.net/2006/09/baseline-sector-analysis-of-the-bpo-industry-in-sri-lanka/#comment-3897 Sorry, that's all we got. Sorry, that’s all we got.

]]> By: Kalinga http://lirneasia.net/2006/09/baseline-sector-analysis-of-the-bpo-industry-in-sri-lanka/comment-page-1/#comment-3898 Kalinga Tue, 28 Aug 2007 09:07:55 +0000 http://www.lirneasia.net/2006/09/baseline-sector-analysis-of-the-bpo-industry-in-sri-lanka/#comment-3898 Yes, but it does no comparison. For example, some of these issues like transport problems might be common to Bangalore as well. Telecom infrastructure in B'lore might be good now, but not necessarily at the beginning of the ITES boom. So is it only political stability? Yes, but it does no comparison. For example, some of these issues like transport problems might be common to Bangalore as well. Telecom infrastructure in B’lore might be good now, but not necessarily at the beginning of the ITES boom. So is it only political stability?

]]> By: samarajiva http://lirneasia.net/2006/09/baseline-sector-analysis-of-the-bpo-industry-in-sri-lanka/comment-page-1/#comment-3899 samarajiva Tue, 28 Aug 2007 04:28:29 +0000 http://www.lirneasia.net/2006/09/baseline-sector-analysis-of-the-bpo-industry-in-sri-lanka/#comment-3899 All you have to do is download from the post at the head of this very thread. All you have to do is download from the post at the head of this very thread.

]]> By: Kalinga http://lirneasia.net/2006/09/baseline-sector-analysis-of-the-bpo-industry-in-sri-lanka/comment-page-1/#comment-3900 Kalinga Tue, 28 Aug 2007 04:17:18 +0000 http://www.lirneasia.net/2006/09/baseline-sector-analysis-of-the-bpo-industry-in-sri-lanka/#comment-3900 One question the policy makers of all neighbouring countries could ask themselves is if IT outsourcing became such a successful industry in India why it did not take off like that in Sri Lanka, Bangladesh, Nepal or even in Pakistan, where the socio economic conditions are more or less the same. I did not know anyone has done a study on this but if so I will be eager to see it. One question the policy makers of all neighbouring countries could ask themselves is if IT outsourcing became such a successful industry in India why it did not take off like that in Sri Lanka, Bangladesh, Nepal or even in Pakistan, where the socio economic conditions are more or less the same.

I did not know anyone has done a study on this but if so I will be eager to see it.

]]> By: samarajiva http://lirneasia.net/2006/09/baseline-sector-analysis-of-the-bpo-industry-in-sri-lanka/comment-page-1/#comment-3902 samarajiva Mon, 27 Aug 2007 09:42:27 +0000 http://www.lirneasia.net/2006/09/baseline-sector-analysis-of-the-bpo-industry-in-sri-lanka/#comment-3902 Harsha de Silva comments on BPOs: "Our telecom reforms haven't gone far enough to bring down one of the key costs in doing BPO type businesses which is the lease line costs," De Silva said. Delays in reforms mean Sri Lanka loses out. Compounding the problem is the lack of skilled workers. He added that according to the government, the BPO or software industry is worth US$100 million. "If we had the infrastructure system set up here for BPO's, we could have made Colombo into a Bangalore of Hyderabad. However, people go and invest in India and other places like Mauritius." full story at http://www.sundaytimes.lk/070826/FinancialTimes/ft301.html Harsha de Silva comments on BPOs:

“Our telecom reforms haven’t gone far enough to bring down one of the key costs in doing BPO type businesses which is the lease line costs,” De Silva said. Delays in reforms mean Sri Lanka loses out. Compounding the problem is the lack of skilled workers. He added that according to the government, the BPO or software industry is worth US$100 million. “If we had the infrastructure system set up here for BPO’s, we could have made Colombo into a Bangalore of Hyderabad. However, people go and invest in India and other places like Mauritius.”

full story at http://www.sundaytimes.lk/070826/FinancialTimes/ft301.html

]]> By: Sanjiva Shukla http://lirneasia.net/2006/09/baseline-sector-analysis-of-the-bpo-industry-in-sri-lanka/comment-page-1/#comment-3901 Sanjiva Shukla Mon, 27 Aug 2007 08:15:37 +0000 http://www.lirneasia.net/2006/09/baseline-sector-analysis-of-the-bpo-industry-in-sri-lanka/#comment-3901 Though, I got to glimpse this important report on the Sri Lankan BPO Industry only late last night, I am sure ICTA and ITESA, both, by now, must've braced up for the challenge of bringing Sri Lanka into the list of major global BPO service providers. I guess, the country is phenomenally well poised to take that exciting BPO leap. However, caution has to be exercised in managing the talent supply chain, as going by the experiences of other Asian tigers like India, talent shortage suddenly raises its head and attrition, which looks pretty harmless now, can really shoot up like mad. Also, let's not forget, clients need to be convinced about manpower quality and perhaps, Sri Lankan Industry can really take that advantage by creating a talent force which is not only trained well, but which is Certified by a neutral body. If handled with vision, Sri Lankan BPO can certainly POSITION itself as the only industry which employs and deploys globally certified people and processes. BPO Certifications can indeed prove to be one of the most powerful ways to distinguish and differentiate Sri Lankan BPO service exporters and providers from those of other giants in the Asian region. Gud Luck Sri Lanka! The Tiger has really woken up. Though, I got to glimpse this important report on the Sri Lankan BPO Industry only late last night, I am sure ICTA and ITESA, both, by now, must’ve braced up for the challenge of bringing Sri Lanka into the list of major global BPO service providers.

I guess, the country is phenomenally well poised to take that exciting BPO leap. However, caution has to be exercised in managing the talent supply chain, as going by the experiences of other Asian tigers like India, talent shortage suddenly raises its head and attrition, which looks pretty harmless now, can really shoot up like mad.

Also, let’s not forget, clients need to be convinced about manpower quality and perhaps, Sri Lankan Industry can really take that advantage by creating a talent force which is not only trained well, but which is Certified by a neutral body. If handled with vision, Sri Lankan BPO can certainly POSITION itself as the only industry which employs and deploys globally certified people and processes.

BPO Certifications can indeed prove to be one of the most powerful ways to distinguish and differentiate Sri Lankan BPO service exporters and providers from those of other giants in the Asian region.

Gud Luck Sri Lanka! The Tiger has really woken up.

]]> By: ICTA http://lirneasia.net/2006/09/baseline-sector-analysis-of-the-bpo-industry-in-sri-lanka/comment-page-1/#comment-3895 ICTA Thu, 03 May 2007 08:15:05 +0000 http://www.lirneasia.net/2006/09/baseline-sector-analysis-of-the-bpo-industry-in-sri-lanka/#comment-3895 Shhhh!!!! Mum is the word! Shhhh!!!! Mum is the word!

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