Misleading advertised broadband speeds remain a large concern for consumers in the
UK, according to Ofcom. The British media regulator released its annual research and policy report yesterday that examines all aspects of the consumer experience within telecoms, the Internet and digital broadcasting in the country.
The research has found that competition is continuing to drive price reductions, with a typical “basket” of residential telecoms services costs £69.85 a month, £35 less than in 2002. However, price transparency remains a key worry of British consumers who report additional charges for ambiguous services. Read more.