Excerpt from an article contributed to Montage, Sri Lanka’s only English language news magazine. LIRNEasia is starting a small research initiative on establishing benchmarks for broadband quality.
So what do we want the operators to do? When you sell us a 512 Kbps residential connection or a 2 Mbps business connection, try to give us something approaching what you promised. Most of the time. We (most of us, at least) will understand if there are bad times; if the speed drops for a few hours in a day. But we won’t if the bad times are all the time.
Right now, many people don’t have much choice when it comes to broadband. Because the obsolete monopoly on drawing wire to homes and offices has not been removed, SLTL is the only supplier of ADSL, a technology that depends on splitting the copper wire, one part for voice and the other for data.
Everyone else is limited to wireless. Companies like LankaCom were created in the early 1990s to serve the “broadband” needs of export-oriented companies. They were the only game in town in the 1990s. They continue to be charged such high spectrum fees that they cannot compete with ADSL. The rules haven’t changed with the times.
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