LIRNEasia is a regional ICT policy and regulation think tank active across the Asia Pacific

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Customer relationship management: what can telecom regulators do?

The very first airing of LIRNEasia‘s current research on customer relationship management in electricity and telecom sectors was in July 2013 at an event organized by Informa. But that was a partial presentation, since the design team had not finished their work by then.

The first full airing was therefore in Windhoek, Namibia, a rather unusual location, but we were invited; we offered to discuss our current research; they said yes. We emphasized the telecom angle since that was year-end event organized by the Namibia regulator to announce its workplan and consult stakeholders. Later this month, we will be making a similar presentation, but this time highlighting the electricity side, to S Asian regulators meeting in Colombo.

Here are the slides presented in Windhoek.

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