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Users/consumers front and center at EuroCPR 2014

We’ve been lucky with our choice of research topics. Not only did our focus on customers coincide with the CEB’s year of customer excellence, it also overlaps with EuroCPR’s thematic focus on “user-centric approaches to the digital information society.”

The presentation I will make at the international panel, which is now a regular feature of EuroCPR and CPRsouth is here.

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