LIRNEasia CEO Helani Galpaya recently made a presentation on the use of mobile phones by low-income micro-entrepreneurs in selected cities in Sri Lanka, India and Bangladesh at the International Conference on Mobile Business 2014 held in London on the 4-5 June 2014. The presentation was based on a paper by Shazna Zuhyle and Roshanthi Lucas Gunaratne. The research was carried out in selected cities in Sri Lanka, India and Bangladesh where supply-side and demand side studies (quantitative survey and a qualitative study) were carried out. The sample of low-income micro-entrepreneurs was selected from urban locations (based on the definition of the respective National Statistic Offices) with 0-9 employees. Framed on LIRNEasia research, it is a descriptive paper of the study that provides recommendations to bridge the gap in service delivery to the under-served population.