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Category Archives: Events

Consumer protection and the regulator, this time in the Pacific

The Pacific Islands Telecom Association (PITA) and the Pacific ICT Regulatory Resource Center (PiRRC) co-organized several sessions on policy and regulatory issues at the annual PITA convention held in Port Vila, Vanuatu, April 8-11. Here is the slideset I used in proposing that PiRRC and/or the region’s regulators establish an evidence base for their work […]

Consumer protection and the regulator

I will make a presentation based on the 2012-14 principal research project at the PiRRC-PITA Policy and Regulatory Workshop in Port Vila, Vanuatu on 11 April 2014. We normally do not make presentations in the Pacific without using Pacific data, but in this one instance I am relying solely on S Asia results. I am […]

Punjab charging ahead with m-Governance

Last weekend, talking about policy and regulatory issues will drive Pakistan’s adoption of broadband.  My co-panellists were Faisal Sattar (CEO of Pakistan’s Universal Service Fund), Salman Ansari (former advisor to the Ministry of IT & Telecom in Pakistan) and Kojo Boakye (Policy Manager at the Web Foundation). I was at Pakistan ICTD Workshop organized by newly […]

Users/consumers front and center at EuroCPR 2014

We’ve been lucky with our choice of research topics. Not only did our focus on customers coincide with the CEB’s year of customer excellence, it also overlaps with EuroCPR’s thematic focus on “user-centric approaches to the digital information society.” The presentation I will make at the international panel, which is now a regular feature of […]

LIRNEasia workshop for Ceylon Electricity Board (CEB)

LIRNEasia staff was invited to conduct a workshop on Customer Relationship Management (CRM) in electricity sector at the Research and Development Center, Ceylon Electricity Board (CEB) on 4th March 2014. The workshop was based on the LIRNEasia research on CRM. The invitation was extended to LIRNEasia by Mr W. J. L. S. Fernando, General Manager […]

Discussing Indian broadband policy in Sohna

Tomorrow, we start a Ford Foundation supported four-day course on “How to engage in broadband policy and regulatory processes” at a hotel located in Sohna, Gurgaon. Gurgaon, a new city that sprang up in the last few decades and is a symbol of the new ICT-centric India, was where I thought we were teaching the […]

Dissemination workshop on service design in telecom and electricity in Sri Lanka

CRM_dissemination event1

LIRNEasia’s dissemination workshop on Improving Service Delivery for e-Inclusion was held on 18th February at the Hilton Residencies (Jaic Hilton), Colombo. The workshop was attended by the senior management of Sri Lankan telecom and electricity companies. Rohan Samarajiva led the theoretical discussion on service quality addressing how incentives for service quality differ under different market […]

Customer relationship research by LIRNEasia presented to South Asian regulators

The South Asian Forum for Infrastructure Regulation (SAFIR) is a 14-year old platform that brings the region’s regulators together to share experiences and build capacity. Today, LIRNEasia presented for the first time the findings from its research on how customer relationships can be improved in electricity and telecom sectors using the capabilities of mobile platforms. […]

Information problems of regulators in small countries

Regulators make decisions. Their decisions can be challenged, and often are. Thus it is important that the decisions are supported by strong evidence. In many cases, the evidence requires information. Mostly the information lies with the operators. In some instances, the operator sees it in its interest to delay or deny the release of the […]

Customer relationship management: what can telecom regulators do?

The very first airing of LIRNEasia‘s current research on customer relationship management in electricity and telecom sectors was in July 2013 at an event organized by Informa. But that was a partial presentation, since the design team had not finished their work by then. The first full airing was therefore in Windhoek, Namibia, a rather […]

First talk of the year to media & language students at Sri Jayewardenepura University

Faculty at the Department of Sinhala and Mass Communication at the University of Sri Jayewardenepura, just outside Colombo, had obtained some additional resources for a two-day workshop to introduce their students to new media and cyber culture. Nalaka Gunawardene, who works closely with LIRNEasia on many issues, was also an invited speaker. It was, obviously, […]

Talking about Big Data at WTIS 2013

I recently participated in a panel on “Big data in the telecommunications industry” at the 11th World Telecommunication/ICT Indicators Symposium (WTIS) held in Mexico from 4-6 December 2013. Going by the feedback from the Q&A session, two aspects rose to the front: Firstly the issue of “privacy” is on everybody’s mind going by the number […]

LIRNEasia at conference on food security

LIRNEasia was invited to participate in the symposium on Food System Innovation in South and Southeast Asia. The event was organised by the Michigan State University (MSU) and The Energy Resource Institute (TERI) in New Delhi, India. The symposium largely featured research on climate change, population growth, irrigation, land use and agriculture innovations. These were […]

Enlightened self-interest: How can big business contribute to inclusive development

Last week I had the opportunity to speak to the leadership (200+) of one of Sri Lanka’s largest conglomerates at their quarterly meeting. I decided to anchor my talk on research LIRNEasia had conducted over the past years that had relevance to the company. We had drawn inspiration from a finding of the Growth Commission, […]

Promoting broadband: Balancing competition and subsidies

Not the most perfect summary, since I did the interview with half my mind on the need to get to the airport in time for my flight out.

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