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Category Archives: Events

Customer relationship research by LIRNEasia presented to South Asian regulators

The South Asian Forum for Infrastructure Regulation (SAFIR) is a 14-year old platform that brings the region’s regulators together to share experiences and build capacity. Today, LIRNEasia presented for the first time the findings from its research on how customer relationships can be improved in electricity and telecom sectors using the capabilities of mobile platforms. […]

Information problems of regulators in small countries

Regulators make decisions. Their decisions can be challenged, and often are. Thus it is important that the decisions are supported by strong evidence. In many cases, the evidence requires information. Mostly the information lies with the operators. In some instances, the operator sees it in its interest to delay or deny the release of the […]

Customer relationship management: what can telecom regulators do?

The very first airing of LIRNEasia‘s current research on customer relationship management in electricity and telecom sectors was in July 2013 at an event organized by Informa. But that was a partial presentation, since the design team had not finished their work by then. The first full airing was therefore in Windhoek, Namibia, a rather […]

First talk of the year to media & language students at Sri Jayewardenepura University

Faculty at the Department of Sinhala and Mass Communication at the University of Sri Jayewardenepura, just outside Colombo, had obtained some additional resources for a two-day workshop to introduce their students to new media and cyber culture. Nalaka Gunawardene, who works closely with LIRNEasia on many issues, was also an invited speaker. It was, obviously, […]

Talking about Big Data at WTIS 2013

I recently participated in a panel on “Big data in the telecommunications industry” at the 11th World Telecommunication/ICT Indicators Symposium (WTIS) held in Mexico from 4-6 December 2013. Going by the feedback from the Q&A session, two aspects rose to the front: Firstly the issue of “privacy” is on everybody’s mind going by the number […]

LIRNEasia at conference on food security

LIRNEasia was invited to participate in the symposium on Food System Innovation in South and Southeast Asia. The event was organised by the Michigan State University (MSU) and The Energy Resource Institute (TERI) in New Delhi, India. The symposium largely featured research on climate change, population growth, irrigation, land use and agriculture innovations. These were […]

Enlightened self-interest: How can big business contribute to inclusive development

Last week I had the opportunity to speak to the leadership (200+) of one of Sri Lanka’s largest conglomerates at their quarterly meeting. I decided to anchor my talk on research LIRNEasia had conducted over the past years that had relevance to the company. We had drawn inspiration from a finding of the Growth Commission, […]

Promoting broadband: Balancing competition and subsidies

Not the most perfect summary, since I did the interview with half my mind on the need to get to the airport in time for my flight out.

LIRNEasia Chair to moderate panel on broadband promotion at ITU Telecom World in Bangkok

Governments like subsidies. We do not mind, as long as they do not harm competition and are deployed intelligently. One big complaint we had about the Indian Universal Service Fund was that it was not being used (as was the even bigger fund accumulated by Brazil). The Indian government responded with a USD 4 billion […]

Senior Policy Fellow Khan rides the data wave at ITU Telecom World 2013

Next week, Senior Policy Fellow Abu Saeed Khan will be among the earliest speakers at ITU’s big tamasha, coming back to our part of the work after some time. In addition to Abu, who will discuss the work we are doing in partnership with UNESCAP to improve the resilience and reduce the costs of Asia’s […]

LIRNEasia to speak on Myanmar telecom developments at PTC 2014, Honolulu, Jan 20, 2014

LIRNEasia has been engaged with the telecom reform process in Myanmar for some time now. Back in 2012, I published an op ed inside Mynamar entitled, “Myanmar is last in world for telecoms: What can be done?” Last month, another article was published, this time in Bamar. The tone was a lot more optimistic. At […]

Senior Policy Fellow Abu Saeed Khan invited to South Africa to talk about backhaul

LIRNEasia’s Senior Policy Fellow has been invited by the Department of Communication of South African government to speak at the “Workshop on Broadband Policy and Implementation in South Africa,” 11-12 November 2013, at CSIR Conference Center, Pretoria. He will speak on the “The Trans-Asian Terrestrial Broadband Link,” drawing on the work he has been doing […]

LIRNEasia’s first systematic review training workshop

Systematic review group

LIRNEasia had its first systematic review training from 18-20 October 2013 in Wadduwa, Sri Lanka. The workshop brought together 40 researchers and quantitative experts from 18 countries in Asia and Africa. The training was conducted by Hilary Thomson, PhD. The training workshop completed the first stage of an IDRC funded project to conduct Research Capacity […]

Workshop on service design in telecom, electricity and government services

A synthesis meeting on LIRNEasia’s Customer Relationship Management study was held on 26th and 27th October in New Delhi, India. LIRNEasia’s partner for its qualitative research, CKS presented their findings along with designs for service delivery improvements in the telecom, electricity and government sector. The meeting was attended by  LIRNEasia’s researchers and sector experts. The […]

LIRNEasia at 13th APT Policy and Regulatory Forum

From India to Myanmar, debate has been engaged on what regulators should/should not do regarding mobile apps. Are telecom regulators the right people to promote innovation? Should mobile apps have to be licensed? Should mobile operators be prohibited from providing apps and value-added services, as was proposed in Bangladesh? These questions were discussed in the […]

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