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Category Archives: Research

LIRNEasia research at RightsCon, Manila

RightsCon 2015_Manila

LIRNEasia research fellow and board member of the Internet Society PH chapter, Grace Mirandilla-Santos participated in a roundtable discussion on the “Right to Access the Internet: Upholding a Human Right” organized by Democracy.net.ph (Philippines) and the Digital Empowerment Foundation (India). Her talk mentioned LIRNEasia’s broadband QoSE study and how its results have been used to inform policymaking […]

TRAI’s QoS measure = Perception Survey

Demand-side surveys add tremendous value in many areas of research; Assessing Quality of Service (QoS) for mobile, fixed and broadband services isn’t one of them. Certainly not when it involves a perception survey. The Telecommunication Regulatory Authority of India (TRAI) attempts to understand the user satisfaction of availability and QoS for mobile cellular, fixed and […]

LIRNEasia’s continued impact on PH Internet

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NTC conducted a second public hearing on its proposed memorandum circular on broadband QoS. LIRNEasia Research Fellow, Grace Mirandilla-Santos reiterated LIRNEasia’s recommendations that diagnostics should take into consideration consumer experience, must be transparent and results published in a format that consumers can understand and use, should help inform consumers’ decisions when availing of services (e.g., publishing […]

Shaping broadband quality in the Philippines

NTC hearing (Nov 7 14)_Table

      Broadband in the Philippines has been receiving a lot of negative press. LIRNEasia research confirms the poor quality received in Manila. In response, the National Telecommunications Commission (NTC) called for a public consultation for which LIRNEasia responded to. The regulator has been granted P 15.5 million (2015) for the benchmarking of broadband quality […]

Take two on the Affordability Index

Last year, Helani Galpaya (CEO, LIRNEasia) made recommendations on improving The Alliance for Affordable Internet (AA4I)‘s Affordability Index. This year, on behalf of Helani, I attended the Affordability Index workshop in Cape Town. While the primary objective was to review the 2014 draft report, the working group members present at the workshop also voiced many concerns […]

Are articles published in open platforms read more than those in closed journals?

For the last few years, I have been reluctant to publish in academic journals and edited volumes, where the content that I contributed would not be available on the web. I have now some doubts about the wisdom of this position. If one assumes that citation is a proxy indicator that someone out there is […]

LIRNEasia Research presented at the “Impact and Benefits of the Internet Exchange” Forum

Grace Santos_BB QoSE_IX Forum 2014

Independent telecom / ICT policy researcher Grace Mirandilla-Santos of the Philippines recently presented the results of LIRNEasia’s research on Broadband Quality of Service Experience (QoSE) at the forum on the “Impact and Benefits of the Internet Exchange”. It was jointly organized by the ICTO under the Department of Science and Technology (DOST) and the Internet […]

Big data and the delivery of government services

The IDRC Asia Office was kind enough to permit publication of a part of a concept paper I wrote for them. Here is an excerpt: At present, the principal methods for understanding users or demand are quantitative research (representative-sample surveys) and qualitative research. The former is used primarily for understanding “what” questions and the latter […]

Prepaid for electricity in Sri Lanka

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Would the prepaid model used for mobile phones services, do well in electricity? Will it benefit the poor? How will it benefit? Would it benefit CEB and LECO? Rohan Samarajiva is giving insight and answers to all these questions in  these articles here (in English) and here (Sinhala) Every month CEB and LECO produce and distribute close to five million […]

LIRNEasia research used to trigger a broad discussion (hopefully) on prepaid electricity

Today’s LBO Choices column was the second to be based on LIRNEasia’s 2012-14 inclusive information society research. The basic idea was to see how ICTs could be used to improve the customer experience in important government or government-sanctioned service delivery activities. Other questions included what lessons could be learned from the mobile success story for […]

Electricity customer relations and ICTs: Discussions with regulators

PUCSL

From late April to today, we were engaged in a major push on getting the findings of how ICTs could help improve electricity customer relations out to regulators and other stakeholders in Bangladesh, India and Sri Lanka. This is not as simple as telecom which is a central subject in all countries. In India, we […]

Using ICTs to improve customer experience in electricity

How can the ubiquitous mobile phone improve the lives of the poor? How can the phone become more like the “Aladdin’s Lamp” that Muhammed Yunus talks about, something that can offer any service its owner wants? If the phone is to be about more than just talk, we have to put some effort into adding […]

BB QOSE: High download speed does not mean better latency

Contrary to popular belief, higher bandwidth and high download speeds does not necessarily mean better performance in terms of latency or round trip time (RTT). RTT is the measure of how long a packet takes to reach the destination server and return to the client (i.e. the PC or laptop or any device used to […]

LIRNEasia workshop for Ceylon Electricity Board (CEB)

LIRNEasia staff was invited to conduct a workshop on Customer Relationship Management (CRM) in electricity sector at the Research and Development Center, Ceylon Electricity Board (CEB) on 4th March 2014. The workshop was based on the LIRNEasia research on CRM. The invitation was extended to LIRNEasia by Mr W. J. L. S. Fernando, General Manager […]

The Affordability Index: spurious results that can derail a worthy goal?

The Alliance for Affordable Internet (AA4I) launched their Affordability Report to showcase their newly developed Affordability Index. LIRNEasia’s CEO Helani Galpaya was invited by AA4I to participate in a panel at the launch of the report at the ICTD conference that took place in Cape Town, South Africa in December 2013. Composite indices that compare […]

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