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Take two on the Affordability Index

Last year, Helani Galpaya (CEO, LIRNEasia) made recommendations on improving The Alliance for Affordable Internet (AA4I)‘s Affordability Index. This year, on behalf of Helani, I attended the Affordability Index workshop in Cape Town. While the primary objective was to review the 2014 draft report, the working group members present at the workshop also voiced many concerns […]

Are articles published in open platforms read more than those in closed journals?

For the last few years, I have been reluctant to publish in academic journals and edited volumes, where the content that I contributed would not be available on the web. I have now some doubts about the wisdom of this position. If one assumes that citation is a proxy indicator that someone out there is […]

LIRNEasia Research presented at the “Impact and Benefits of the Internet Exchange” Forum

Grace Santos_BB QoSE_IX Forum 2014

Independent telecom / ICT policy researcher Grace Mirandilla-Santos of the Philippines recently presented the results of LIRNEasia’s research on Broadband Quality of Service Experience (QoSE) at the forum on the “Impact and Benefits of the Internet Exchange”. It was jointly organized by the ICTO under the Department of Science and Technology (DOST) and the Internet […]

Big data and the delivery of government services

The IDRC Asia Office was kind enough to permit publication of a part of a concept paper I wrote for them. Here is an excerpt: At present, the principal methods for understanding users or demand are quantitative research (representative-sample surveys) and qualitative research. The former is used primarily for understanding “what” questions and the latter […]

Prepaid for electricity in Sri Lanka

2014-06-14 08.35.47

Would the prepaid model used for mobile phones services, do well in electricity? Will it benefit the poor? How will it benefit? Would it benefit CEB and LECO? Rohan Samarajiva is giving insight and answers to all these questions in  these articles here (in English) and here (Sinhala) Every month CEB and LECO produce and distribute close to five million […]

LIRNEasia research used to trigger a broad discussion (hopefully) on prepaid electricity

Today’s LBO Choices column was the second to be based on LIRNEasia’s 2012-14 inclusive information society research. The basic idea was to see how ICTs could be used to improve the customer experience in important government or government-sanctioned service delivery activities. Other questions included what lessons could be learned from the mobile success story for […]

Electricity customer relations and ICTs: Discussions with regulators

PUCSL

From late April to today, we were engaged in a major push on getting the findings of how ICTs could help improve electricity customer relations out to regulators and other stakeholders in Bangladesh, India and Sri Lanka. This is not as simple as telecom which is a central subject in all countries. In India, we […]

Using ICTs to improve customer experience in electricity

How can the ubiquitous mobile phone improve the lives of the poor? How can the phone become more like the “Aladdin’s Lamp” that Muhammed Yunus talks about, something that can offer any service its owner wants? If the phone is to be about more than just talk, we have to put some effort into adding […]

BB QOSE: High download speed does not mean better latency

Contrary to popular belief, higher bandwidth and high download speeds does not necessarily mean better performance in terms of latency or round trip time (RTT). RTT is the measure of how long a packet takes to reach the destination server and return to the client (i.e. the PC or laptop or any device used to […]

LIRNEasia workshop for Ceylon Electricity Board (CEB)

LIRNEasia staff was invited to conduct a workshop on Customer Relationship Management (CRM) in electricity sector at the Research and Development Center, Ceylon Electricity Board (CEB) on 4th March 2014. The workshop was based on the LIRNEasia research on CRM. The invitation was extended to LIRNEasia by Mr W. J. L. S. Fernando, General Manager […]

The Affordability Index: spurious results that can derail a worthy goal?

The Alliance for Affordable Internet (AA4I) launched their Affordability Report to showcase their newly developed Affordability Index. LIRNEasia’s CEO Helani Galpaya was invited by AA4I to participate in a panel at the launch of the report at the ICTD conference that took place in Cape Town, South Africa in December 2013. Composite indices that compare […]

Money on mobile phones, in Sri Lanka

LIRNEasia has always been vocal on Mobile Payment/Mobile money. Under the research theme Mobile 2.0 we looked at both horizontal (Telco and regulations)  and vertical (m-payments) aspects of mobile money. In 2009 facilitated by LINREasia, LIRNEasia‘s then Senior Policy Fellow Muhammad Aslam Hayat, wrote on the possibilities of having mobile money in Sri Lanka.  Dialog, after many years of […]

Submarine CLS: Internet’s slippery passage to India

All submarine cables connecting the Far East with Europe and Africa transit at India. It has made 12 submarine cables (six owned by consortiums and six privately-owned) hopping into 10 cable landing stations (CLS) at the Indian seashore. Voice and data traffic of 27 international long distance operators (ILDO) are processed through the 10 CLS. […]

Sri Lanka among the cheapest telecom tariffs, says ITU

In its recent report, Measuring the Information Society, the ITU provide a brief summary of key ICT services and their developments over the past year. One of the key highlights is the price of broadband that was calculated using the ITU basket methodology. The range is from USD 5 to an astounding USD 1700, with […]

Study on mobile use by the BOP in Africa

Two new infoDev-led studies provide insight into the use of mobile phones at the BOP in Kenya and another in 12 countries in Africa including South Africa The Kenya study (carried out by iHub Research and Research Solutions Africa) found that over 60% of the Kenyan BOP owns a mobile phone. However only 25% of them […]

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