“The challenge for mobile operators is to make a remittance service as simple as handing over the money and a slip, with hand-written transfer details, to a bank clerk,” said the study. On average, a Sri Lankan migrant sends home US $ 137 per month. The most common method of remittance is through the banking system. In addition, some either carried money home as cash, or sent cash or cheques, in the post. However, these methods were used by less than 25% of migrants. As much as 84% of Sri Lankan migrants had bank accounts. Over half of Sri Lankan recent migrants surveyed (54 %), also owned a mobile phone.

Mobile payments should not be seen as a turf war between the financial and telecommunication sectors but as a complement to existing financial services. Banks have a long history of managing money and enjoy the confidence of depositors and businesses. However, the mobile companies have in a very short span of time reached all parts of the countries they operate in, established strong nationwide distribution systems and excelled in handling micro-payments worth millions on a daily basis in the form of top-ups. Mobile operators act as payment agents for content providers so seamlessly that most of the time customers don’t even know that they are dealing with a third party. In mobile payments, the question is not who is keeping the money but who is dealing with the customer. If the customer is dealing with the bank, the mobile operator becomes a mere conduit. If mobile operators deal with the customer, banks still have the important role of managing money. So the choice is between taking the customer to the bank at high street or taking the bank counter to the customer, wherever he is.

Presentation began by looking at the potential for M-money.

Why should we use m-money?

Improving efficiency: Improve services, financial services. BOP a target.

BOP (migrants) relies on various forms of remittances

Looking at Filipinos, 9% of BOP had a relative living abroad, and 13% in another part of the country, so there is a vested interest in m-money.

At present about 5% is going through informal channels according to the Filipino central bank. According to respondents about 80% sent through banks.

Workers need access to bank accounts in both the remitting and remitted country for remittances through banks. This is a limitation. M-money may not necessarily need an account in the remitting country.

Filipino workers generally prefere formal channels. Todays presentation will focus on m-money channels such as smart money of g-cash.

ADB: Transaction costs about 2.5%-3.5% of remittances.

For local remittances: Pawn shops used. Roughly remits around Php 500-1000. These are potential targets for m-money.

RS: How does the Pawn shops work? Pawn shops have a wide network, usually works through a call or SMS. A transaction number will be given to the person sending the money. The number will be given to the person who is due to receive the money. Identification is required for acquiring the cash. This is with regards to local remittances.

HG: Do the pawn shops work together, or is there a network that belong to one company. There is one network which has about 12,000 pawn shops.

Vasana: Are they licenced? EA: They are regulated by the central bank to a certain extend.

Central bank regulation is due to Anti Terrorism laws. Pawn shops charge a higher rate of interest. Technology is a catalyst for changing remittance landscape.

M-banking is one component of electronic money according to Circular 649 of Filipino Central Bank. M-Money is E-money stored in a mobile.

Electronic money defined as stored value or pre-paid payment mechanisms.

RS: can money loaded to the a pre-paid mobile account be refunded? EA: It is one of the issues which is going through regulatory process now.

3 modes of e-money issuers in Philippines: Bank (Smart money), Non bank financial institution recognised by BSP (Central Bank), Non bank registered with BSP as a money transfer agent (Example, GLOBE)

Registration is easier with Globe. Can do through SMS.

Looking at potential of M-money at the BOP the following method was used:
Method of access, Material access, skills access, Usage access

Method of access
Using LIRNEasia survey data, re-method of access, 566% of those who didnt use it said didnt know how to use it. According to focus group discussions, even though they were aware, they needed proof of efficiency, price.

With e-loading, familiarity with the Roman script is an advantage. If a person is familiar with transferring e-loads then using m-money will be easier.

Trust issues, Central bank looking at some of the issues. Security mechanisms such as PIN codes. At present Php 100,000 is the limit for any type of e-money. Same for M-money. Even if you have four m-money accounts, the total should be 100,000.

Material Access:
Only 13% of BOP have access to Bank accounts

On avearge there were 1.36 mobiles per household. More access to a mobile phones so there fore more potential for m-money.

Identification documents and physical access to cash in are seen as barriers to M-banking.

Individuals can get there m-money (Gcash) out from ATMs and cash in cash out venues. Therefore accessibility is an issue. There are already some Pawn shops being used as cash in cash out venues.

Can register from a distance but need to go to the bank to cash in. No identification cards in Philippines. Propoer identification is a problem in the Philippines.

Skills Access
40% of those surveyed in the LINREasia survey are familiar with e-loading.

99% of surveyed mobile users use SMS.

Filipinos top up small values at shorter time frames. Use to exchanging mobile top ups. This is consistent with remittance patterns.  Comparatively, Filipinos send money often in smaller amounts

GCASH and Smart are accepted as forms of payment in Philippines, but this maybe more common among the more affluent users.

GLOBE (2006): Transacting USD 117 Million on average.

SMART (2006) Transacting USD 257,200 average daily transactions.

HG: How much is charged for Transactions? EA: Basic of SMS cost, plus 1% of transaction cost or minimum of Php 10.

HG: Transmission takes one or multiple SMS? EA: Have to confirm but it maybe a minimum of 2 SMSs.

Challenges and Policy issues:

1) Developing mental access: Increasing awareness, better financial advantages.

2) Developing Material access: Making services that work with the kinds of phones used by BOP, making cash in/cash out more accessible.
Regulating GCASH and SMART:

100% reserve requirement

HG: 100% reserve requirement for just e-money or any transfer? EA: Thats for e-money.

HG: Is there a time limit on the money put in the e-money account? a 100% RR is very high. EA: They do not work as banks. Money is earned through transactions.

Policy Issues:
Security of the systems

prevention of fraud

Interoperability

Tracking users

Increasing access

RS: Comparisson with M-Pesa in Kenya will be useful.

HG: Comaprison with the regular banking transactions will also be useful.

The bank and credit card company said they are launching an Ontario-based pilot project, to be conducted in three stages in 2008, that would allow consumers to simply swipe their phone in front of a scanner to make simple purchases.

The pilot program will begin with laboratory testing followed by two trials, one for RBC employees in early 2008 and another, larger trial later in the year with consumers.

Read the full story in ‘CBC News’

SAN MIGUEL, Philippines–It’s Thursday, so 18-year-old Dennis Tiangco is off to a bank to collect his weekly allowance, zapped by his mother–who’s working in Hong Kong–to his electronic wallet: his cell phone.

Sauntering into a branch of GM Bank in the town of San Miguel, Dennis fills out a form, sends a text message via his phone to a bank line dedicated to the service.

In a matter of seconds, the transaction is approved and the teller gives him P2,500 (US$54), minus a 1-percent fee. He doesn’t need a bank account to retrieve the money.

More than 5.5 million Filipinos now use their cell phones as virtual wallets, making the Philippines a leader among developing nations in providing financial transactions over mobile networks.

Mobile banking services, which are also catching on in Kenya and South Africa, enable people who don’t have bank accounts to transfer money easily, quickly and safely. It’s spreading in the developing world because mobile phones are much more common than bank accounts.

The system is particularly useful for the 8 million Filipinos–10 percent of the country’s citizens–who work overseas and send money home, like Dennis’ mother, Anna Tiangco. Previously, she sent money via a bank wire transfer, which costs HK$20 (US$2.50, â‚1.83) and takes two days to clear. The cell phone method costs only HK$1 (13 U.S. cents, 9 euro cents) and is nearly instantaneous.

“The good thing here is, wherever my children are, they can text me and I can send money immediately,” she said by telephone from Hong Kong.

Consumers also can store limited amounts of money on their cell phones to buy things at stores that participate in the network–although this practice isn’t yet widespread in the Philippines.

Many more Filipinos use their phones to send airtime values called “loads” to prepaid subscribers. A parent, for example, can send a 60-peso load to replenish a child’s cell phone, charged to the parent’s account.

While Japanese and South Korean consumers have been using cell phones as virtual wallets for several years, those systems use a computer chip implanted in handset that allows people to buy things by waving the phone in front of a sensor. The Philippine system relies on simple text messages, which cost just 1 peso (2 US cents) to send.

The 41 million cell phone users in the Philippines are avid texters. The electronic connections have fostered a culture of quick greetings and forwarded jokes. Text messages also played a key role in mobilizing crowds that fueled the 2001 “people power” revolt that ousted President Joseph Estrada.

The Philippines’ two biggest mobile service providers, Globe Telecom and Smart Communications, have harnessed this penchant for text messaging to enable consumers to enter the world of e-commerce.

Tapping into the cash flow from overseas Filipinos–who sent home US$12.7 billion last year–Globe and Smart forged partnerships with foreign mobile providers and banks, as well as with local banks and merchants, to create a network that allows users to send and receive cash internationally.

When Anna Tiangco wants to send cash home, for example, she goes to a branch of her local provider, Hong Kong CSL Ltd., where a clerk credits her cell phone with the amount she has brought with her. She then transfers the money to family members via text messages–in essence instructing her providers to deduct money from her balance to the recipients she indicates.

If a cell phone loaded with cash values is lost or stolen, the money can’t be tapped as long as the personal identification number isn’t revealed. Control over the funds can be restored with a replacement SIM card from either mobile provider.

The system was “built for remote payments and for the unbanked markets,” said Rizza Maniego Eala, president of G-Xchange, Globe’s subsidiary in charge of its G-Cash money transfer service.

Eala said her company’s 500,000 G-Cash users transfer about US$100 million monthly (â‚73 million), but she declined to say how many transactions involve remittances from overseas.

Smart offers a slightly different money transfer system, used by about 5 million Filipinos, that links cash or a debit card to a cell phone.

Users load up their phones with money via text messages. The card–which costs P200 but does not require a bank account–can then be used to purchase goods in establishments that accept MasterCard, or to withdraw cash from an ATM machine.

Smart Communications spokesman Ramon Isberto said each time the recipient spends the money, the sender receives a transaction message. That allows the sender to see how the funds are used.”The added value there now is that Filipinos overseas have greater control over their funds. Believe me, that is important to them,” he said.

Smart and UAE’s leading telecommunications operator, Etisalat, have agreed to provide money transfer service to hundreds of thousands of Filipinos in the Middle East. Smart also will soon launch a remittance system in Bahrain in partnership with MTC-Vodafone and Ahli United Bank there, and Banco de Oro in the Philippines, Isberto said.

“The bank products remain clearly bank products. We positioned ourselves as an enabler for banks and other financial institutions to provide products and services to their customers in ways they would otherwise not have been able to,” he said.

Aside from transferring cash and making purchases, both Globe and Smart also allow their users to pay bills with their phones. Anna Tiangco said she pays her family’s electric bills in San Miguel from Hong Kong via text messages, just like she sends money.

“Even if we are far apart, it’s like we are still together,” she said. “This is like my wallet now.”

Mobile banking services, which are also catching on in Kenya and South Africa, enable people who don’t have bank accounts to transfer money easily, quickly and safely. It’s spreading in the developing world because mobile phones are much more common than bank accounts.

The system is particularly useful for the 8 million Filipinos — 10 percent of the country’s citizens — who work overseas and send money home, like Dennis’ mother, Anna Tiangco. Previously, she sent money via a bank wire transfer, which costs $2.50 and takes two days to clear. The cell phone method costs only 13 cents and is nearly instantaneous.

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LANKA BUSINESS ONLINE – LBO

Sri Lanka’s Sampath Bank’s has started an electronic cash transfer method lets account holders transfer cash to all mobile brands or CDMA phone, officials said.

“This facility will let customers send money to any person with a mobile phone or a CDMA phone without changing SIM cards. All you need is an account with Sampath Bank,” Anil Amarasuriya, managing director of Sampath Bank said.

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Hindu Businessline 

ICICI Bank is gearing to conduct a test run next month. The bank
has tied up with Airtel and mChek for the purpose, said Mr Sachin
Khandelwal, Head – Cards Product Group of ICICI Bank.

“A virtual card will be created on the phone through which an individual can carry out complete banking transactions.”

Mr Khandelwal said all a customer had to do was to give his mobile number and the payment to be made to the merchant.

The merchant will furnish the information given via his mobile
to mChek, a mobile payment platform, which in turn will channel it to
the bank for authorising the transaction, before which mChek will seek
customer authorisation (PIN entered authorisation) to carry forward the
transaction.

Once cleared by the customer, the confirmation will be sent to
the customer again and the merchant to enable him to receive payment
from the bank.

Consumers would want it just for the convenience it offered, said Mr Khandelwal.

Mobile banking is already quite widespread in Africa and also in the Philippines. In the Philippines, Smart Padala service also allows international money transfers which is a great boon to migrant workers to remit money to their families at a much lower cost than Western Union and with much less hassle. Considering the number of migrant workers within India and expatriate workers of Indian origin around the world who could benefit from such a service getting the regulatory approvals quickly will be desirable.
Mobile money transfer await Govt nod:

Hindu Businessline Feb 27, 2007

Regulation awaited [Extract]

Many of them have already developed and tested their money remittance applications, and now only need regulatory clearance for it.

“Banking regulations currently do not allow cash for exchange of another `unit’ such as `airtime’ in the case of mobiles,” said Mr Mahesh Prasad, President, Applications & Solutions Group, Reliance Communications; his company, he says, has readied and tested the application. “Only the banks and Indian Post (through money orders) are currently allowed such transfers.”

“We could do it by partnering a bank. But then the customer would have to have a bank account and go to that bank to get money. There is a multitude of issues,” said Mr Prasad. RCom is also looking at international remittance, as its Reliance India Call card has a network of distributors overseas.

In true mobile remittance, the receiver need not go to the bank but only to prepaid outlets or distributors of the mobile service provider for the cash.

Bharti Airtel recently tied up with State Bank of India for mobile remittance, and is pilot testing it at a few villages in India. “We need regulatory approvals, this is going to take some time,” said a spokesperson for the company.

LANKA BUSINESS ONLINE – LBO

Though Sri Lanka does not have a toll free number system, HSBC has arranged with fixed and mobile operators to offer a toll free number.

“We will expect lot more customers to use phone banking as it is easier and free of charge,” says Chandima Liyanage, who is in charge of HSBC’s distribution channels.

About 140,000 customers were already registered with HSBC’s English language phone banking service.

But the new service is automated with synthesized voices in three languages, which the bank is hoping will persuade more customers to use it.

Customers will not have to wait until agents are free, to be assisted.

Phone banking has become a practical option in Sri Lanka after de-regulation spread telecom access wider.

Telephone lines per hundred person are now above 40, with more than 30 coming from the mobile sector, which has more than five million subscribers though call charges are higher.

The Centre for Poverty Analysis (CEPA) held its twenty-seventh Open Forum,  to discuss “Living Conditions of the North and the East” of Sri Lanka in relation to the rest of the country from the findings of the Consumer Finances and Socio Economic (CFS) survey 2003/2004 conducted by the Central Bank. This is the eighth of a series of CFS surveys conducted by the central bank that dates back to 1953. The survey yielded the first set of household data on the North and the East since 1983. The CFS survey was conducted immediately after the cease fire spanning over 2003/2004.

“Living Conditions of the North and the East” was presented by Dr. Anila Dias Bandaranaike, Director, Department of Statistics, central bank.

The presentation was discussed by Rohan Samarajiva, Executive Director of LIRNEasia, who brought forth findings from LIRNEasia’s Telecom Use on a Shoestring study, which looked at telecom use by the ‘financially contstrained’ of Jaffna, also during the period of the ceasefire. His comments are based on the following Powerpoint slides:RS Jaffna Slides – CEPA OF

The documentation of the Open Forum is available here:  CEPA Open Forum Documentation