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Tag Archives: BPO

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Claims of major progress on IT and ITES in Sri Lanka

In 2011 I analyzed some earnings and employment data and initiated a debate on the health of the Sri Lanka IT and ITES sector. Links to the first and second columns. It appears that new data has come to light (though a source is not given and no reference is made to the sector study […]

The new world of online work

Thought-provoking piece, based on company-survey data, about how place is becoming irrelevant to work. BTW, the tax principle that Bangladesh is praised for was implemented in Sri Lanka maybe five years ago. The online work is already changing how some governments think about labor. Last May the government of Bangladesh decided to classify online work […]

What are the low hanging fruit in Myanmar?

Daw Aung San Suu Kyi was in Bangkok for the World Economic Forum. One of the questions she was asked was “what sectors she would look to promote first?” The summary of her answer was that the telecom sector is important as the need to have mobile phone for development is real and will look […]

Why Filipino BPO workers earn more than their Indian counterparts

Entry level BPO workers in the Philippines earn USD 300 a month, 20 percent more than the USD 250 their counterparts earn in India. Why? In addition to language skills, the Philippines has better utility infrastructure than India — so companies spend little on generators and diesel fuel. Also, cities here are safer and have […]

65,000 BPO employees by 2016 or USD 500 million in revenues?

The Sri Lanka Institute of Chartered Accountants’ annual conference started yesterday. Big do, with 1,100 participants paying LKR 17k+. Perhaps one of the largest gatherings of professionals in Sri Lanka. I was asked to speak on the subject of BPOs and KPOs on a panel this morning. I started with the government’s target of USD […]

Data for the Software and BPO industry discussion

The discussion has drawn the attention of some big guns on LBO.  Here are the base data given me by ICTA that I used for the calculations.   Table 1: IT/BPO Workforce Total BPO IT IT Industry Non-IT Ind/Govt 2010 63,000 13,000 50,000 27,000 23,000 2016 120,000 43,000 77,000 42,000 35,000 Increase 57,000 30,000 27,000 […]

Sri Lanka’s budget BPO business model

We’re generally in favor of budget business models, but export industries that do not earn enough per employee to pay a decent wage have to be an exception. Here is some analysis I did on the Sri Lanka software export and offshoring BPO industries, based on official figures: The total software earnings of USD 294 […]

Sri Lanka: ICT workforce doubles in past four years

Starting with a low base, but 62,000 well paying jobs is a great achievement. Sri Lanka’s information and communications technology workforce has doubled in the past four years as the island ramps up training and investment to make the sector a key export industry. A new survey said the number of ICT sector jobs increased […]

Sri Lanka and Pakistan slide in BPO rankings; Bangladesh still not on the radar

The AT Kearney Global Services Location Index for 2011 is out. I seem to have missed the 2010 report, so comparing with 2009, which I did do a post on. India is still number 1 and China is number 2. No change. Thailand has slipped to 7 from 4, overtaken by Indonesia. Sri Lanka is […]

Sri Lanka: Leased line prices to be lowered to encourage BPO business and Internet use

A news report indicates that lowering leased line prices (described as commercial broadband in the report has risen on the policy agenda in Sri Lanka. This is excellent news, though, of course, I would have preferred a story in the past tense: i.e., “domestic and international leased line prices have been reduced.” Present broadband charges […]

Sri Lanka: Is the BPO glass half full or half empty?

I am sitting in China, writing this. It may be a case of observer bias, but I find the Sri Lankan young people I deal with more nimble in thinking and in command of English than their counterparts here. Yet, according to a ranking by IBM as reported by LBO, China has made a dramatic […]

Finally, actually, Jaffna connected through fiber

In 2006, when I expressed skepticism about government claims that Jaffna was getting a fiber optic network in the middle of the war, I was assailed. Unless SLT has built a second cable in 2009, in addition to the one they built in 2006, I was right. This would be the right time for Mr […]

Sri Lanka and Pakistan rise in BPO rankings headed by India, but by enough? Where is Bangladesh?

AT Kearny has issued the 2009 Global Services Index. The good news for South Asia is that Sri Lanka has moved up from 29 to 16 and Pakistan from 30 to 20. India, of course, sits at the top, no change from 2007. The advances of Sri Lanka and Pakistan have been at the expense […]

Big picture of telecom reforms

Yesterday, I spoke to a large and restive crowd (made so by lack of air conditioning and a delayed start) in Matara (main city in the South of Sri Lanka) at the launch of the Pathfinder Foundation’s first book, a Sinhala translation of Janos Kornai’s Toward a free economy. I was asked to talk about […]

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