LIRNEasia is a regional ICT policy and regulation think tank active across the Asia Pacific

Tag Archives: BPO

Manila keeps leading as BPO destination

BPO vs Rem

Manila retains its second position among the top-ten BPO destinations worldwide. It remains ahead of Mumbai, Delhi, Chennai, Hyderabad and Pune but ranks behind Bangalore, according to consultancy Tholons. The rapidly growing BPO industry now represents 6% of Philippines’ GDP and rivals remittances from migrant workers as the country’s largest revenue generator. BPO sector employs […]

Freelancers work an average of 36 hours per week – Payoneer Survey 2015

Freelancing provides a reliable source of income with flexibility to the self-employed, those who are not part of a large organisation or for a person unable to work full time. This also provide a platform for unemployed youths and married women with small children to make an earning and thereby increasing inclusive growth. Payoneer, a […]

Sri Lanka’s IT and ITES exports have more than doubled over the past five years

Not bad for a young industry. But I do hope the results of the survey will be disclosed quickly and with breakdowns of export and domestic earnings and employment. Last time it had to be extracted in dribs and drabs. “Sri Lanka has launched an ICT value survey to find the national hi-tech exports it […]

India to subsidize business process outsourcing activities in North East

The states in the North East of India have among the highest rates of English literacy in India. They also have very high unemployment rates. Now the government is planning to conduct least-cost subsidy auctions for those willing to set up BPOs in those states. As per the plan, the government is planning to set […]

How one policy mistake can lead to more if not careful. The case of Bhutan

Bhutan built an IT Park in a nice location between the principal city and the airport. The promise of those who put this project, funded by the World Bank, was that Bhutan would attract foreign BPO firms to Thimphu to create white-collar jobs for young people. In turn, it is possible that they had received […]

Bangladesh makes first appearance in AT Kearney ranking; Sri Lanka moves up five places; India remains at number one

In May 2007, I made a presentation to high-level committee appointed by the government of Bangladesh to recommend reforms to the way international telecom traffic was handled. I neglected to spell out what BPO stood for. “What is BPO” was the question from the audience. Seven years later, Bangladesh is ranked 26th in the AT […]

Claims of major progress on IT and ITES in Sri Lanka

In 2011 I analyzed some earnings and employment data and initiated a debate on the health of the Sri Lanka IT and ITES sector. Links to the first and second columns. It appears that new data has come to light (though a source is not given and no reference is made to the sector study […]

The new world of online work

Thought-provoking piece, based on company-survey data, about how place is becoming irrelevant to work. BTW, the tax principle that Bangladesh is praised for was implemented in Sri Lanka maybe five years ago. The online work is already changing how some governments think about labor. Last May the government of Bangladesh decided to classify online work […]

What are the low hanging fruit in Myanmar?

Daw Aung San Suu Kyi was in Bangkok for the World Economic Forum. One of the questions she was asked was “what sectors she would look to promote first?” The summary of her answer was that the telecom sector is important as the need to have mobile phone for development is real and will look […]

Why Filipino BPO workers earn more than their Indian counterparts

Entry level BPO workers in the Philippines earn USD 300 a month, 20 percent more than the USD 250 their counterparts earn in India. Why? In addition to language skills, the Philippines has better utility infrastructure than India — so companies spend little on generators and diesel fuel. Also, cities here are safer and have […]

65,000 BPO employees by 2016 or USD 500 million in revenues?

The Sri Lanka Institute of Chartered Accountants’ annual conference started yesterday. Big do, with 1,100 participants paying LKR 17k+. Perhaps one of the largest gatherings of professionals in Sri Lanka. I was asked to speak on the subject of BPOs and KPOs on a panel this morning. I started with the government’s target of USD […]

Data for the Software and BPO industry discussion

The discussion has drawn the attention of some big guns on LBO.  Here are the base data given me by ICTA that I used for the calculations.   Table 1: IT/BPO Workforce Total BPO IT IT Industry Non-IT Ind/Govt 2010 63,000 13,000 50,000 27,000 23,000 2016 120,000 43,000 77,000 42,000 35,000 Increase 57,000 30,000 27,000 […]

Sri Lanka’s budget BPO business model

We’re generally in favor of budget business models, but export industries that do not earn enough per employee to pay a decent wage have to be an exception. Here is some analysis I did on the Sri Lanka software export and offshoring BPO industries, based on official figures: The total software earnings of USD 294 […]

Sri Lanka: ICT workforce doubles in past four years

Starting with a low base, but 62,000 well paying jobs is a great achievement. Sri Lanka’s information and communications technology workforce has doubled in the past four years as the island ramps up training and investment to make the sector a key export industry. A new survey said the number of ICT sector jobs increased […]

Sri Lanka and Pakistan slide in BPO rankings; Bangladesh still not on the radar

The AT Kearney Global Services Location Index for 2011 is out. I seem to have missed the 2010 report, so comparing with 2009, which I did do a post on. India is still number 1 and China is number 2. No change. Thailand has slipped to 7 from 4, overtaken by Indonesia. Sri Lanka is […]

Search

Research Mailing List

Enter your email for research updates:

Login

Flickr Photos