CKS Archives — LIRNEasia


Design for government

Posted on March 27, 2011  /  0 Comments

Last week I attended a day-long seminar on applying design thinking to government. I wasn’t fully convinced that this was truly novel. But there is no doubt that government does not adequately research the end user of its services. A write up about the event in Mint highlights that aspect: Design thinking denotes an approach to problem-solving, with three distinct aspects. First, users are studiously followed and analysed employing ethnographic tools.