The nationwide unplanned outage last Sunday has obviously got everyone upset. While some are trying to make political capital out of it, the responsible thing to do is to understand the causes and act to avoid a recurrence. This appeared to be the objective of the reporter who interviewed me last week for this article. There is one place where the report does not exactly reflect what I said. I was asked whether I was happy with CEB’s /PUCSL’s role.
We’ve been lucky with our choice of research topics. Not only did our focus on customers coincide with the CEB’s year of customer excellence, it also overlaps with EuroCPR’s thematic focus on “user-centric approaches to the digital information society.” The presentation I will make at the international panel, which is now a regular feature of EuroCPR and CPRsouth is here.
I entered the policy and regulation space through an unusual door: the AT&T Divestiture Case of the early 1980s. There the evidence of consumer harm was clear to all: Lily Tomlin had seen to that. That was not the case with Google. “The way they managed to escape it is through a barrage of not only political officials but also academics aligned against doing very much in this particular case,” said Herbert Hovenkamp, a professor of antitrust law at the University of Iowa who has worked as a paid adviser to Google in the past. “The first sign of a bad antitrust case is lack of consumer harm, and there just was not any consumer harm emerging in this very long investigation.
Earlier this year the TRC appointed a special committee to develop broadband in Sri Lanka. Possibly based on its recommendations the TRC has issued new directives on broadband, placing emphasis on customer’s right to know, an approach we at LIRNEasia also promoted a few months prior to the constitution of the committee. The guidelines had been issued in August. We regret not giving them publicity at the time. With the intention of raising awareness among broadband subscribers, the Telecommunications Regulatory Commission has issued a set of guidelines for broadband service providers.