LIRNEasia is a regional ICT policy and regulation think tank active across the Asia Pacific

Tag Archives: consumer

Broadband Policy Course in India: Applications are being called for Indian citizens residing in the country to participate in the course held from 16th to 19th December 2016. For more details see announcement.

How to avoid the recurrence of an electricity crisis


The nationwide unplanned outage last Sunday has obviously got everyone upset. While some are trying to make political capital out of it, the responsible thing to do is to understand the causes and act to avoid a recurrence. This appeared to be the objective of the reporter who interviewed me last week for this article. […]

Users/consumers front and center at EuroCPR 2014

We’ve been lucky with our choice of research topics. Not only did our focus on customers coincide with the CEB’s year of customer excellence, it also overlaps with EuroCPR’s thematic focus on “user-centric approaches to the digital information society.” The presentation I will make at the international panel, which is now a regular feature of […]

Antitrust and harm to consumers: The decision to drop the Google case

I entered the policy and regulation space through an unusual door: the AT&T Divestiture Case of the early 1980s. There the evidence of consumer harm was clear to all: Lily Tomlin had seen to that. That was not the case with Google. “The way they managed to escape it is through a barrage of not […]

Sri Lanka: Regulator wants broadband users to be informed

Earlier this year the TRC appointed a special committee to develop broadband in Sri Lanka. Possibly based on its recommendations the TRC has issued new directives on broadband, placing emphasis on customer’s right to know, an approach we at LIRNEasia also promoted a few months prior to the constitution of the committee. The guidelines had […]


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