It’s not for the user to worry about how services are provided; it’s for the supplier. The user complains only when service quality declines or prices go up. But for those more engaged with the industry, it is important to think about what has to be done behind the scenes for the show to run smoothly. As with all infrastructures, the real challenge is the peak. Especially when demand peaks unexpectedly.
LIRNEasia works on infrastructure policy and regulation. It also has expertise in disaster risk reduction. That means that we have a natural interest in critical infrastructure issues. This is an area I had published in, even before LIRNEasia came into being. The subject was on assigning responsibility for risk reduction by regulators.