Tag Archives: Interactive Voice Response System
People in Sri Lanka felt the tremors from the April 11, 2012 tsunamigenic earthquake. Reports indicate that, before the Government of Sri Lanka could issue any kind of bulletin, within 10-15 minutes of the tremors, people were receiving tweets of the event. Samarajiva wrote – “Tweets kept flying. I and several others active in social [...]
In order to establish the fact that the voice quality over currently available GSM networks are poor for converting the voice messages to text. These finds are from the Voice-enabled ICTs for Disaster Management project that field tested the use of an Interactive Voice Response system for extending emergency communications to the last-mile. Situational reports [...]
Francis Boon presented the LIRNEasia and Sarvodaya conducted feasibility study at the CDAC Media and Tech workshop in London.
The LIRNEasia and Sarvodaya conducted feasibility study to integrate the Freedom Fone Interactive Voice Response (IVR) System with the Sahana Disaster Management System was presented at the Communicating with Disaster Affected Communities (CDAC) technology fair. The congregation took place in London, UK, March 22 & 23. Brenda Burrell (Technical Director Freedom Fone), residing in Harare [...]
The usefulness and ease-of-use of interactive voice, with Freedom Fone, for Sarvodaya Community Emergency Response Team (CERT) members to supply incident information was blogged two weeks back. Now the question is “how is all that information put to use in responding to those incidents?”. In here we tell parts of that story. CERT members call [...]
We recently conducted a training and an exercise with Sarvodaya Community Emergency Response Team (CERT) members in Colombo, Matara, Nuwara-eliya, and Ratnpura Districts. This was an action of the feasibility study to enable Freedom Fone with voice-based emergency data exchange (FF4EDXL). The training involved exposing them to the Freedom Fone interactive voice response system. The [...]
Why voice for Sarvodaya’s emergency communication? The experience from the 2011 Foods in Batticaloa and Ampara districts was that Sarvodaya was able to secure aid from various sources by providing the actual ground situation through their web portal. It had images and information of rescue operations, victims, camps, and the devastation. The images and stories [...]