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Regulatory legitimacy lecture at 12th SAFIR core course

I have given versions of this lecture in many forms at SAFIR over the years. The difference this time was that it was the foundation for a series of units based on the research on customer-relations management conducted across Bangladesh, India and Sri Lanka by LIRNEasia and presented by Helani Galpaya and Rajkiran Bilolikar. Their slidesets will be put up shortly. Mine are here.

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