Documents

• BRIEF: Not recognizing low-income micro-entrepreneurs; a missed opportunity
• BRIEF: Call drops and network coverage are problems
• BRIEF: Involuntary activation of value added services
• BRIEF: Lack of property rights prevents access to electricity
• BRIEF: Lack of efficient use of electricity
• BRIEF: Addressing consumer complaints
• PRESENTATION: Customer Relationship Management in Electricity and Telecom Sectors

  A presentation and discussion of LIRNEasia research from Sri Lanka, India, Bangladesh  

• REPORT: eGovernance in municipalities: Improving the delivery of services to micro-enterprises and urban poor

  Abstract In spite of many policy interventions and proactive legislations by the Central Government aimed at encouraging Urban Local Bodies (ULB) to play an active role in promoting orderly growth of the Micro Enterprise Sector in India, the ground reality is that most ULBs have not accepted the new mandate. Even though the sector is important contributor to the economy, particularly towards the growth of employment, there is little focus on the wellbeing of the sector by the ULBs which are responsible for the regulation and growth of the sector. The law requires that all micro enterprises-shops, establishments, and hawkers need to register themselves with the local government. The intent of the law is that the ULBs can plan for an orderly growth of the sector as well as regulate the sector. However, it is universally accepted that there is virtually no compliance of the law. As a result there are hardly any promotional/developmental activities that are carried out by the ULBs to help MEs to grow. Since the law is transgressed so openly, there is a large scope for harassment of MEs at the hands of a number of regulatory agencies leading to extortion of bribes. This paper explores […]

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• Public consultation on policy and regulation in water and sanitation services
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• Satisfaction (or lack thereof) in customer service depends on expectations or the Amazon Effect
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• Physicians, pharmacists and computers
  Few days back, I spent time at the Dompe District Hospital (a modest 100 bed hospital where people go for clinic visits but not for surgery) observing the impressive progress made in re-engineering work processes and introducing ICTs.
• BRIEF: Not recognizing low-income micro-entrepreneurs; a missed opportunity
• BRIEF: Call drops and network coverage are problems
• BRIEF: Involuntary activation of value added services
• BRIEF: Lack of property rights prevents access to electricity
• BRIEF: Lack of efficient use of electricity
• BRIEF: Addressing consumer complaints
• PRESENTATION: Customer Relationship Management in Electricity and Telecom Sectors
  A presentation and discussion of LIRNEasia research from Sri Lanka, India, Bangladesh  
• REPORT: eGovernance in municipalities: Improving the delivery of services to micro-enterprises and urban poor
  Abstract In spite of many policy interventions and proactive legislations by the Central Government aimed at encouraging Urban Local Bodies (ULB) to play an active role in promoting orderly growth of the Micro Enterprise Sector in India, the ground reality is that most ULBs have not accepted the new mandate.
• REPORT: CRM practices in the electricity distribution sector in Sri Lanka: Supply side perspective on improving customer service delivery
  The past decade has seen unprecedented, rapid growth in electronic connectivity in the form of voice in the developing world.
• Information Lives of the Poor: Fighting poverty with technology
  Information and communication have always opened opportunities for the poor to earn income, reduce isolation, and respond resiliently to emergencies.
• PRESENTATION: Delivering government services to the BOP in Sri Lanka and Bangladesh: Telecenters, mobile or both?
  Ranjula Senaratna Perera CRPsouth2013 Mysore, India
• REPORT: Methodology note on low-income, urban micro-entrepreneurs: Quantitative survey
  The survey was conducted among the low-income, urban micro-entrepreneurs (MEs) in three countries, Bangladesh, India and Sri Lanka.
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