Documents

• Digital Sri Lanka during COVID-19 Lockdowns (Research Report)

  LIRNEasia will present the findings of a nationally representative survey with a 2,500 sample across Sri Lanka. We explore the socio-economic impacts of COVID-19 by analyzing access to education, work, food and government services with a focus on digital technologies.

• BRIEF: Not recognizing low-income micro-entrepreneurs; a missed opportunity
• BRIEF: Call drops and network coverage are problems
• BRIEF: Involuntary activation of value added services
• BRIEF: Lack of property rights prevents access to electricity
• BRIEF: Lack of efficient use of electricity
• BRIEF: Addressing consumer complaints
• PRESENTATION: Customer Relationship Management in Electricity and Telecom Sectors

  A presentation and discussion of LIRNEasia research from Sri Lanka, India, Bangladesh  

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Events

• Digital Sri Lanka during COVID-19 Lockdowns (Research Report)
  LIRNEasia will present the findings of a nationally representative survey with a 2,500 sample across Sri Lanka.
• Access to Services during COVID-19 in “Digital India” launched
  LIRNEasia and ICRIER jointly released the findings of a nationally representative, 7000+ sample survey assessing access to services during COVID-19 in India.

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People

Blogs and Updates

• Digital Sri Lanka during COVID-19 Lockdowns (Research Report)
  LIRNEasia will present the findings of a nationally representative survey with a 2,500 sample across Sri Lanka.
• Access to Services during COVID-19 in “Digital India” launched
  LIRNEasia and ICRIER jointly released the findings of a nationally representative, 7000+ sample survey assessing access to services during COVID-19 in India.
• Public consultation on policy and regulation in water and sanitation services
  LIRNEasia has been entrusted with the task of developing recommendations on how best to regulate Sri Lanka’s water and sanitation services, now a high priority for the government.
• Satisfaction (or lack thereof) in customer service depends on expectations or the Amazon Effect
  For those of us who have been thinking about e commerce and the reasons for people not taking to it in large numbers for decades, the COVID-19 related lockdowns gave much to reflect on.
• Artificial Intelligence makes lifesaving Stethoscope
  Retrieving accurate information from a patient’s body is critical for any treatment.
• Physicians, pharmacists and computers
  Few days back, I spent time at the Dompe District Hospital (a modest 100 bed hospital where people go for clinic visits but not for surgery) observing the impressive progress made in re-engineering work processes and introducing ICTs.
• BRIEF: Not recognizing low-income micro-entrepreneurs; a missed opportunity
• BRIEF: Call drops and network coverage are problems
• BRIEF: Involuntary activation of value added services
• BRIEF: Lack of property rights prevents access to electricity
• BRIEF: Lack of efficient use of electricity
• BRIEF: Addressing consumer complaints
• PRESENTATION: Customer Relationship Management in Electricity and Telecom Sectors
  A presentation and discussion of LIRNEasia research from Sri Lanka, India, Bangladesh  
• REPORT: eGovernance in municipalities: Improving the delivery of services to micro-enterprises and urban poor
  Abstract In spite of many policy interventions and proactive legislations by the Central Government aimed at encouraging Urban Local Bodies (ULB) to play an active role in promoting orderly growth of the Micro Enterprise Sector in India, the ground reality is that most ULBs have not accepted the new mandate.
• REPORT: CRM practices in the electricity distribution sector in Sri Lanka: Supply side perspective on improving customer service delivery
  The past decade has seen unprecedented, rapid growth in electronic connectivity in the form of voice in the developing world.
• Information Lives of the Poor: Fighting poverty with technology
  Information and communication have always opened opportunities for the poor to earn income, reduce isolation, and respond resiliently to emergencies.
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