I have given versions of this lecture in many forms at SAFIR over the years. The difference this time was that it was the foundation for a series of units based on the research on customer-relations management conducted across Bangladesh, India and Sri Lanka by LIRNEasia and presented by Helani Galpaya and Rajkiran Bilolikar. Their slidesets will be put up shortly. Mine are here.
Workshop: Digital Tools for Strengthening Public Discourse
Today, LIRNEasia hosted a workshop to launch digital tools created by Watchdog Sri Lanka, funded by GIZ’s Strengthening Social Cohesion and Peace in Sri Lanka (SCOPE) programme. Researchers, practitioners, activists and journalists attended to learn about these tools, and how they can potentially help them in their own lines of work.
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