In order to establish the fact that the voice quality over currently available GSM networks are poor for converting the voice messages to text. These finds are from the Voice-enabled ICTs for Disaster Management project that field tested the use of an Interactive Voice Response system for extending emergency communications to the last-mile. Situational reports received from Community Emergency Response Team members, through their mobile phones, resulted in an Mean Opinion Score (MOS) of less than 4.0, on a scale of 1.0 – 5.