A synthesis meeting on LIRNEasia’s Customer Relationship Management study was held on 26th and 27th October in New Delhi, India. LIRNEasia’s partner for its qualitative research, CKS presented their findings along with designs for service delivery improvements in the telecom, electricity and government sector. The meeting was attended by LIRNEasia’s researchers and sector experts. The qualitative study complemented the supply side study done for the same sectors as well as the demand side quantitative survey on micro entrepreneurs, this is the first time that we have seen end to end results of the project. Dissemination strategy for the project results was also discussed though LIRNEasia will not be disseminating its findings immediately.