Telecom says a power fault at its central Auckland exchange caused the weekend’s catastrophic national broadband outage. But the telco has yet to work out the cause of the fault, and there is so far no word from its retail division on customer compensation.
The company says its broadband blackout began at 9pm Friday night, swamping its help lines. Basic internet connectivity was restored for all customers between 4am and 5am, but problems with some services, such as email, persisted into Saturday evening.
Telecom spokeswoman Katherine Murphy says all of Telecom Broadband (formerly Telecom Xtra)’s half million customers were affected by the outage.
Ms Murphy says Telecom Retail will handle the customer compensation issue, but she has yet to hear the division’s compo intentions. Telecom Broadband’s standard terms and conditions call for customer compensation when an outage lasts more than 24 hours, Ms Murphy notes, while the weekend’s blackout lasted eight hours. However, some readers have told NBR it was into Saturday night before their full service, including email, was restored.
Read the full story in The National Business Review here.
1 Comment
Akila
Seems like the same situation we faced in SL.