Civil servants across the developing world squarely blame inadequate resources for inefficient delivery of services. It doesn’t sell to India’s state government of Karnataka, which has captured the willingness to serve at the core of its principle. And it has partnered with Tata Teleservices for SMS and interactive voice response (IVR) to fast track the delivery of services.
The Indian media has all the reasons to be upbeat about the impressive results of this pilot public-private partnership. The Hindu said:
While 96.25 per cent of applications had been disposed of in October, it increased to 97.35 per cent in November and 97.62 per cent in December. Mr. Suresh Kumar, who is spearheading the Sakala initiative, told presspersons after releasing the monthly review report of Sakala for December that 1,56,55,858 applications seeking service delivery had been received till Wednesday morning under the Sakala scheme from the date of its inception. Of them, 1,53,65,213 applications had been disposed of.
Telecom Tiger outlines the technicalities of this great initiative.