Shazna has worked on multiple projects that range from benchmarking ICT indicators such as broadband quality of service experience and pricing (broadband, international roaming and international voice tariffs). She also studied the telecom sector of the Republic of Maldives in 2012. Her expertise in telecoms stems from an MSc in Telecommunications from University College London (UCL) and an internship with the International Telecommunication Union (ITU). Prior to that, having worked in an IT firm (Virtusa Corp.) she played a lead consultant role on the project team that was responsible for the logical and physical system separation at British Telecom in keeping with the directive issued by the British regulator Ofcom.
The research she manages at LIRNEasia has been presented at the World Telecom / ICT Meetings (WTIM) and the expert group forums organised by the ITU in 2011 and 2012. More recently, as the LIRNEasia representative of the Gender Task Group (lead by the ITU and UNCTAD), she presented the methodology and data from our demand-side study Teleuse at the Bottom of the Pyramid (BOP) with a gender focus at WSIS. At present she is also the Sri Lanka country researcher on the IDRC funded project “Inclusion in the information society in Asia”, that focuses on customer life-cycle management practices in the telecom sector.