Benchmarking Asia-Pacific Telecom NRAs

Posted on August 30, 2005 / 2 Comments

The final report for this study, Benchmarking National Telecom Regulatory Authority websites of Asia-Pacific Region (Version 2.0 – pre-publication) is now available. It can be downloaded HERE (PDF document).

An earlier, more detailed version of the report, Version 1.5, can be downloaded HERE. Please provide your feedback in the comments section below.

2 Comments

amy mahan
September 5, 2005, 10:35 pm
Congratulations on your study – it is interesting to read – and to see how you have evolved the idea of benchmarking websites. I will certainly incorporate some of your observations into my own work.

Something I have started to include in assessments of websites is ‘responsiveness’. For a current study, I sent emails to the information contact addresses posted on the websites – saying, “I am a researcher, evaluating your website. Can you please tell me if you collect statistics on traffic to your site and whether this info is available to the public.”
There was lots of room for improvement in this regard, so it was productive to include it in the assessment.

I hope you have a good response to your work.
best regards – a.
Chanuka
September 6, 2005, 9:16 am
Thanks Amy, for your encouraging comments.

I completely agree with you that responsiveness should be a critical factor in the evaluation of an NRA site. However, if we were to measure the responsiveness, we have to measure it from all angles (e.g. A consumer making a complaint, an investor looking for more information, a researcher looking for information, a journalist looking for news etc.) This is a massive task and that is why I do not want to incorporate it at this stage. Perhaps at the next stage, probably with more resources and more time at my hand, yes, I will definitely consider doing it.

Another reason I was not very keen on doing it in this study is out of the 62 countries considered, only about 5 or maximum 10 would have actually developed to that stage. However, say in another 3 years time – it will be quite possible and realistic doing so.

I am sure by that time we can build a common methodology, which can be used in any country – developed or developing – in Asia, Africa, Americas or Europe.