The report examines the untapped potential that the mobile / wireless devices have in provisioning of next generation of business and public services.
This report , prepared and published by Mckinsey and Company, can be a very valuable tool for the professionals in the public sector as well as the industry. It makes a point that the next generation of services for the evolving knowledge society would be provisioned through mobile / wireless devices.
http://mckinsey.com/clientservice/telecommunications/WirelsUnbnd.pdf
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