Last week I attended a day-long seminar on applying design thinking to government. I wasn’t fully convinced that this was truly novel. But there is no doubt that government does not adequately research the end user of its services. A write up about the event in Mint highlights that aspect:
Design thinking denotes an approach to problem-solving, with three distinct aspects. First, users are studiously followed and analysed employing ethnographic tools. Human needs, attitudes, preferences, challenges, their context and the immediate environment are documented using multimedia technology.
These in-depth observations generate insights into the heart of a given problem. Based on these, design thinkers collaborate and brainstorm to conceive a set of possible solutions. Prototypes of these solutions are created, tested and validated to arrive at a final solution.