How indicators and metrics can improve performance

Posted on February 4, 2018  /  0 Comments

We had proposed standard comparative metrics for universal services because we said they would lead to improved performance and changes in programs. Some academic reviewers rejected our article on the ground that metrics could not improve performance. It’s difficult to educate ignorant peer reviewers because they are anonymous. But who knows, they may stumble upon this blog.

The Centre’s quest to identify the top 100 cities for its smart city projects has states vying for maximum entries. Department of Telecommunication (DoT) is going a step further — it wants a ranking system for telecom operators to improve service quality.
The laggards want to get better. And the toppers want to hold on to their positions. Says Sanjay Shukla, principal secretary (energy department), Madhya Pradesh: “There is constant pressure to be among the first three or five in all the rankings. And not to slip once you make it.” MP is among the top five states in the ease of doing business. Its city, Indore, is ranked the cleanest under the Swachh Survekshan 2017. “Once you do well there is constant monitoring right from the CM’s Office to ens ..

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