Shazna is a Research Fellow at LIRNEasia. She’s had 9+ years of experience in managing research projects in the ICT domain and 4 years in the software industry. At LIRNEasia she led the benchmarking of ICT indicators such as voice and data prices and broadband quality of service. Shazna has been active in the ITU’s Expert Group on Telecommunication/ICT Indicators (EGTI), which is responsible for improving the ITU’s supply-side indicators through revising data collected from operators, establishing new indicators and resolving methodological issues for existing and new indicators.
In 2017 she was appointed by ITU to lead a sub-committee responsible to propose revisions to the methodology for benchmarking ICT price baskets, the only globally comparative price benchmark of the UN member states. She has worked with many national regulatory authorities in the Asia Pacific region, providing advice on user-led QoS methodologies, benchmarks for both fixed and mobile broadband services and was the country researcher studying the telecom sector of the Republic of Maldives and the customer life-cycle management practices of the telecom sector in Sri Lanka.
Shazna has also worked in disaster communications policy. She authored and co-authored a series of papers for UN ESCAP on the resilience of ICTs for Disaster Risk Management and Disaster Risk Reduction.
Prior to LIRNEasia, Shazna was a consultant at Virtusa Corp. She holds an MSc in Telecommunications (Distinction) from University College London (2009).