We’ve been lucky with our choice of research topics. Not only did our focus on customers coincide with the CEB’s year of customer excellence, it also overlaps with EuroCPR’s thematic focus on “user-centric approaches to the digital information society.” The presentation I will make at the international panel, which is now a regular feature of EuroCPR and CPRsouth is here.
The very first airing of LIRNEasia‘s current research on customer relationship management in electricity and telecom sectors was in July 2013 at an event organized by Informa. But that was a partial presentation, since the design team had not finished their work by then. The first full airing was therefore in Windhoek, Namibia, a rather unusual location, but we were invited; we offered to discuss our current research; they said yes. We emphasized the telecom angle since that was year-end event organized by the Namibia regulator to announce its workplan and consult stakeholders. Later this month, we will be making a similar presentation, but this time highlighting the electricity side, to S Asian regulators meeting in Colombo.