The very first airing of LIRNEasia‘s current research on customer relationship management in electricity and telecom sectors was in July 2013 at an event organized by Informa. But that was a partial presentation, since the design team had not finished their work by then. The first full airing was therefore in Windhoek, Namibia, a rather unusual location, but we were invited; we offered to discuss our current research; they said yes. We emphasized the telecom angle since that was year-end event organized by the Namibia regulator to announce its workplan and consult stakeholders. Later this month, we will be making a similar presentation, but this time highlighting the electricity side, to S Asian regulators meeting in Colombo.