We’ve been lucky with our choice of research topics. Not only did our focus on customers coincide with the CEB’s year of customer excellence, it also overlaps with EuroCPR’s thematic focus on “user-centric approaches to the digital information society.” The presentation I will make at the international panel, which is now a regular feature of EuroCPR and CPRsouth is here.
At every Board meeting of CPRsouth we provide evidence on the efficacy of our actions. Every time we seek funds for our work, we do the same. So we thought the question would be of equal interest to our colleagues engaged in similar enterprises, at TPRC and EuroCPR. We prepared two papers building on one another, one for each. The TPRC paper was presented last September, the Samarajiva_EuroCPR_Mar13_final a few days back.
Helani Galpaya, COO of LIRNEasia, will speak at the 25th EuroCPR conference held from 28 – 30 March 2010 in Brussels, Belgium, at a session on “Impact assessment of information society policies: what worked and what did not work in each region?”. The theme of the conference is on “Policies for a digital Europe: lessons learned and challenges ahead”. Presentation slides are available here. View the full programme here.