Except for the hearing and speech disabled, voice telephony is a relatively simply technology to use. The Internet is different. We’ve been thinking for some time about how we can improve our understanding of persons with the skills needed to make good use of the potential of the Internet. It’s in this context that I read the summary results of the 2011-12 Sri Lanka Census: Literate population : Final census data indicates that out of the population aged 10 years or more at the time of Census, 16,142,267 (95.7%) of Sri Lankans are literate.