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Base Line Sector Analysis of the BPO Industry in Sri Lanka

The final report titled A Baseline Sector Analysis of the Business Process Outsourcing Industry in Sri Lanka is now available for download in PDF format (931kb) HERE

Comments on the study can be posted HERE

The presentation made on the study at the ICT Week in Colombo, September 2006, is available for download HERE

In a networked world, emerging economies are spear-heading the growth in Business Process Outsourcing (BPO). While, India is the global leader in providing BPO services, with nearly a third of the global market share, the industry is still nascent in Sri Lanka. The industry is said to be just one of the many benefits along the ICT infrastructure value chain, creating many well-paid jobs, and generating much income in the economy. Yet, there currently exists no baseline data for the industry, which quantifies these benefits.

The Information and Communication Technology Agency of Sri Lanka (ICTA) and LIRNEasia have partnered to conduct an in-depth baseline sector analysis of the BPO sector in Sri Lanka, to assess its direct, as well as indirect impacts on the country, and to identify opportunities and constraints for its growth.

The specific output of this study is a country report encompassing the specific objectives given below. The country report will be available publicly and it is envisaged that it would constitute an essential input in the formulation of effective policies that would catalyze sector growth.

Specific objectives of the study

  • Obtain data on the range of BPO services offered in Sri Lanka
  • Identify factors that have led BPO companies to locate in Sri Lanka
  • Identify potential legislative and regulatory changes that are needed to promote the sector
  • Identify the requirements and constraints posed by infrastructure and human resources to continue and expand business prospects
  • Identify direct and indirect impacts on employment generation in Sri Lanka

The data are being collected by AC Nielsen Lanka. The project is expected to be completed in August 2006.

Project Team: Harsha de Silva, Sriganesh Lokanathan, Dilshani Samaraweera
Project related postings:

1) Colloquium: Initial findings from the Base Line Sector Analysis of the BPO Industry In Sri Lanka

2) Draft report published for comments.

3) Final Report published

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