The current potential global Business Process Outsourcing (BPO) market of USD 11.5 billion is expected to grow ten-fold to around USD 120-150 billion in the near future. However, Sri Lanka only recently started emerging as a potential destination for outsourced work.
Given that the BPO industry is in its infant stages in Sri Lanka, there is a dearth of quantitative and qualitative information regarding the sector. LIRNEasia was commissioned by the Information and Communication Technology Association (ICTA) of Sri Lanka to conduct a baseline sector analysis of the BPO industry in Sri Lanka.
The study identifies factors that attract BPO-related investments into Sri Lanka and also potential constraints to such investment growth. Although not designed to be a policy document but a nuts-and-bolts study of an emerging industry, the findings are useful to understand the broad requirements of BPO service providers and facilities necessary to create an enabling environment for the further growth of this sector.
Specific objectives of the study include:
- Obtaining information on the range of BPO services offered in Sri Lanka
- Identifying factors that have made BPO companies locate in Sri Lanka
- Identifying the requirements and constraints posed by infrastructure and human resources to expand business prospects
- Identifying direct and indirect impacts on employment generation in Sri Lanka
- Identifying potential legislative and regulatory changes that are needed to promote the sector.
A draft report is now available for comment here:
Baseline sector analysis of the BPO industry of Sri Lanka ver 3.1
The final report is now available for download HERE
3 Comments
srikanthan
dear sir
please explain what is bpo .
how wecan joint work.
we expect him ur halp soon.
srikanthan
harsha de silva
A discussion based on this report will be aired on Channel 1 MTV’s “Biz 1st Economic Analysis” on friday 6 October at 9:30 pm. (Sri Lanka viewers)
Rohan Samarajiva of LIRNEasia and the ICT Subcommittee of the Ceylon Chamber of Commerce and Suresh Bartlet, Program Director of ICTA will be my guests.
Harsha de Silva
admin
This post is now closed for comments. Comments can be made to the newer post where you may also download the final version of the report:
http://www.lirneasia.net/2006/09/baseline-sector-analysis-of-the-bpo-industry-in-sri-lanka/
LIRNEasia is hiring – Finance Officer
LIRNEasia is currently looking to fill the role of a Finance Officer. The full job description is available here.
LIRNEasia study seeks solutions for adolescents vulnerable to information disorder
In response to the alarming surge of information disorder affecting online platforms, LIRNEasia is exploring to provide evidence-based recommendations to policymakers on how best to equip Sri Lankan early adolescence with skills to navigate the digital world safely and responsibly. This is through a two-year research project on digital literacy among Sri Lankan adolescents aged 11 to 18.
LIRNEasia CEO Helani speaks at IPCIDE Annual Conference on State of India’s Digital Economy
During the annual conference of the ICRIER Prosus Centre for Internet and Digital Economy (IPCIDE), which held in New Delhi on February 16, LIRNEasia CEO Helani Galpaya stressed on the need to address both demand and supply sides of internet use, advocating for education reform and digital literacy initiatives to bridge access gaps. Helani Galpaya is a member of the Advisory Board of IPCIDE.
Links
User Login
Themes
Social
Twitter
Facebook
RSS Feed
Contact
12, Balcombe Place, Colombo 08
Sri Lanka
+94 (0)11 267 1160
+94 (0)11 267 5212
info [at] lirneasia [dot] net
Copyright © 2024 LIRNEasia
a regional ICT policy and regulation think tank active across the Asia Pacific