The current potential global Business Process Outsourcing (BPO) market of USD 11.5 billion is expected to grow ten-fold to around USD 120-150 billion in the near future. However, Sri Lanka only recently started emerging as a potential destination for outsourced work.
Given that the BPO industry is in its infant stages in Sri Lanka, there is a dearth of quantitative and qualitative information regarding the sector. LIRNEasia was commissioned by the Information and Communication Technology Association (ICTA) of Sri Lanka to conduct a baseline sector analysis of the BPO industry in Sri Lanka.
The study identifies factors that attract BPO-related investments into Sri Lanka and also potential constraints to such investment growth. Although not designed to be a policy document but a nuts-and-bolts study of an emerging industry, the findings are useful to understand the broad requirements of BPO service providers and facilities necessary to create an enabling environment for the further growth of this sector.
Specific objectives of the study include:
- Obtaining information on the range of BPO services offered in Sri Lanka
- Identifying factors that have made BPO companies locate in Sri Lanka
- Identifying the requirements and constraints posed by infrastructure and human resources to expand business prospects
- Identifying direct and indirect impacts on employment generation in Sri Lanka
- Identifying potential legislative and regulatory changes that are needed to promote the sector.
A draft report is now available for comment here:
Baseline sector analysis of the BPO industry of Sri Lanka ver 3.1
The final report is now available for download HERE