Finally, a major company has shifted its call center out of Colombo. When will the government call center follow?
Telecommunications allows for distance to be overcome. Taking back office operations to Rajagiriya is not enough; there should be call centers in Hambantota and Trincomalee.
Now that the SLTL fiber is on its way to Hambantota, the former may yet happen. Trinco, of course, is another story.