The days of making good money through bad services will be, theoretically, over in Bangladesh. The regulator has decided to publish monthly ratings for mobile network operators from January 2010. Among the various issues; the regulator will state each of the six mobile operator’s coverage, dropped calls and customer care.
To measure these parameters, the BTRC is procuring “the equipment” from SwissQual, reported Cellular-News quoting the Helvetic vendor’s press release. It says that following consultation with operators, BRTC will publish a draft regulation regarding the rating procedure in mid November. There is, however, no visible reference to this initiative in BTRC’s website.
QoS is a very little technical issue, as it is largely a cultural phenomenon. Hopefully BTRC has acquired necessary cultural acumen to ensure QoS in the mobile industry. Eventually this initiative should encompass the entire industry to safeguard the consumers’ interest. Otherwise, the whole process will be just another public procurement bonanza.
Swiss Army Knife and Swiss chocolates are famous for different reasons. Let us see how BTRC uses the solutions of SwissQual.
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