In light of the lessons emerging from international experience, it is important to avoid local-government authorities from being tempted to sign exclusive agreements before becoming fully informed of the implications. What positive contributions can be made by higher levels of government?
Access to the right devices (internet-enabled smartphones), affordable internet services, relevant content in a language known to the user, and the appropriate skills to make use of these digital services are collectively seen to be important to ensure economic and social development.
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