On 19-20 October 2021, LIRNEasia Chair Rohan Samarajiva led the discussion on how digitalization and regulation can contribute to the provision of better bus services to the citizens of the Central Province of Sri Lanka. In the presentation on digitalization, he worked through possible applications of digitalization to minimize the inefficiencies of behavioral regulation.
In the presentation on institutional change, he initiated the discussion on how a simple regulatory requirement, that an operator had to refund a pro-rated portion of the monthly rental when repairs were not done on time, led to a change in the organizational culture of the operator back in 1998-99.
In both cases, the attendees, members of the Board of Directors of the Transport Authority and senior managers, actively engaged in discussion contributing cases and facts from the Central Province.
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