Sri Lanka completed a major change in the numbering plan in 2003. That included provision for toll free numbers. However, from the report below, it appears that the necessary implementation actions have not been taken. LANKA BUSINESS ONLINE – LBO Though Sri Lanka does not have a toll free number system, HSBC has arranged with fixed and mobile operators to offer a toll free number. “We will expect lot more customers to use phone banking as it is easier and free of charge,” says Chandima Liyanage, who is in charge of HSBC’s distribution channels.