Deloitte Archives


Apps have attacked the lucrative harvest of voice with the tenacity of hungry locusts. Now they have targeted the farmhouse of messaging. And the device makers have joined the feast with independent messaging outfits. The revenue from messaging services fell by almost 4% in 2013 to just below US$104 billion. It predicts that the decline in messaging revenue will be more pronounced in North America and Western Europe where the greatest penetration of smartphones and data users has been prevalent.