Responding to the COVID-19 crisis has been difficult for many. Its volatile and uncertain nature has made planning even more challenging. It is, therefore, essential that efforts are made to simplify citizens’ planning and decision-making processes to the extent possible. Our research indicates that not all citizens were adequately prepared for sudden a lockdown, despite previous experiences. Disseminating better information could help, at least to an extent. 
Responding to the COVID-19 crisis has been difficult for many. Its volatile and uncertain nature has made planning even more challenging. It is, therefore, essential that efforts are made to simplify citizens’ planning and decision-making processes to the extent possible. Our research indicates that not all citizens were adequately prepared for sudden a lockdown, despite previous experiences. Disseminating better information could help, at least to an extent.