It’s always a challenge to decipher the special language of evaluation reports, but this para in the recent evaluation report on the ICT activities of the World Bank does seem like an indictment of universal service programs. 4.28 Equity and integration of marginalized groups have been more effectively supported by Bank support for ICT policy and sector reform than by operations specifically designed to achieve these goals. ICT operations that supported reforms to introduce competition into the sector, when successful in supporting those reforms, have had significant impact, especially in access to cellular telephony services. This increase in overall access has had a spill-over effect of providing access to the underserved.