Artificial intelligence (AI) offers significant potential to enhance public services and drive innovation within Sri Lanka’s public sector. At the AI Asia Summit 2024 in Colombo, Merl Chandana, Research Manager and head of the Data, Algorithms, and Policy (DAP) team at LIRNEasia, shared insights on how the government can harness AI effectively and responsibly. Speaking on a panel titled “AI for National Economic Growth and Innovation: enhancing services and driving efficiency,” Merl outlined key considerations for adopting AI in ways that truly benefit citizens. Practical steps for AI adoption in public services Merl emphasized that while AI offers vast possibilities, public sector adoption must be both strategic and phased. After highlighting a few ongoing AI pilot initiatives in Sri Lanka’s public sector, he noted that these projects often begin with a strong data foundation and empowered decision-makers with deep expertise in their fields. 
Artificial intelligence (AI) offers significant potential to enhance public services and drive innovation within Sri Lanka’s public sector. At the AI Asia Summit 2024 in Colombo, Merl Chandana, Research Manager and head of the Data, Algorithms, and Policy (DAP) team at LIRNEasia, shared insights on how the government can harness AI effectively and responsibly. Speaking on a panel titled “AI for National Economic Growth and Innovation: enhancing services and driving efficiency,” Merl outlined key considerations for adopting AI in ways that truly benefit citizens. Practical steps for AI adoption in public services Merl emphasized that while AI offers vast possibilities, public sector adoption must be both strategic and phased. After highlighting a few ongoing AI pilot initiatives in Sri Lanka’s public sector, he noted that these projects often begin with a strong data foundation and empowered decision-makers with deep expertise in their fields.