Competition in emerging Asia has spectacularly succeeded in extending connectivity and, now, is also bringing down prices. But there has been little improvement in service. It looks like that too is happening in the US which has facilities based competition between cable and conventional telephone companies.
“When workers from AT&T and Verizon visit homes to install their new television services, they come with blue hospital booties that they slip over their shoes before going inside.
The sight of burly installers in dainty slip-ons might induce snickers. But the booties are just one of the many ways in which phone and cable companies are trying to reverse their reputations for shoddy service and win over customers who have a growing number of alternatives.”