AT Kearny has issued the 2009 Global Services Index.
The good news for South Asia is that Sri Lanka has moved up from 29 to 16 and Pakistan from 30 to 20. India, of course, sits at the top, no change from 2007. The advances of Sri Lanka and Pakistan have been at the expense of the Northern European countries (e.g., Lithuania and Latvia), Singapore and the UAE. Other than Singapore, the rest of SE Asia, including Vietnam are ahead of Sri Lanka and Pakistan. Ghana, Jordan, Egypt are still ahead.
And where is Bangladesh?
4 Comments
Sarah
Pretty cool post. I just came by your site and wanted to say
that I have really liked reading your blog posts. Anyway
I’ll be subscribing to your blog and I hope you post again soon!
Babar Bhatti
This was covered in BusinessWeek as well and it generated plenty of discussion there and in the blogs.
http://telecompk.net/2009/06/08/pakistan-amongst-top-20-ioutsourcing-destinations/
Babar
Abu Saeed Khan
BTRC to receive applications for call centres from April 2008: http://www.thedailystar.net/story.php?nid=28572
BTRC has issued more than 300 Call Centre licenses: http://www.btrc.gov.bd/licensing/operators/summary_of_licenses.pdf
Call centres face hurdles (February 2009): http://www.thedailystar.net/story.php?nid=76491
BTRC may scrap call centre permits (April 2009): http://www.thedailystar.net/story.php?nid=85042
Rohan Samarajiva
So they issue licenses for an activity that should not require licenses and they are now threatening to take them away?
Why not do something useful like reducing telecom costs for BPOs?
RECON-SL: A Sri Lanka Household Electricity Dataset for ML & AI Research
RECON-SL is an open dataset developed by LIRNEasia with funding support from the Lacuna Fund and in partnership with LECO. It combines electricity consumption records, smart meter readings, and household survey data from over 4,000 Sri Lankan homes to support energy policymaking, social research, and machine learning.
LIRNEasia Senior Research Manager Gayani Hurulle at the Internet Governance Forum Sri Lanka 2026
The Internet Governance Forum Sri Lanka (IGF Sri Lanka) 2026 was held on 23 September under the theme ‘Empowering the Internet in the Age of Intelligence through Multistakeholderism’. The event brought together stakeholders from government, industry, academia, civil society and the technical community to discuss key issues in internet governance.
Is Personally Identifiable Information safe in the hands of the State?
In an article published on 25 September 2026 in the DailyFT, LIRNEasia Chair Professor Rohan Samarajiva discusses the risks of the state holding large amounts of personally identifiable information (PII). He looks at the misuse of electoral-registry information during the July 1983 pogrom, which critics of public-service digitalisation, particularly the Sri Lanka Unique Identity (SLUDI), cite as a reason for extreme caution, if not halting such initiatives.
Links
User Login
Themes
Social
Twitter
Facebook
RSS Feed
Contact
9A 1/1, Balcombe Place
Colombo 08
Sri Lanka
+94 (0)11 267 1160
+94 (0)11 267 5212
info [at] lirneasia [dot] net
Copyright © 2026 LIRNEasia
a regional ICT policy and regulation think tank active across the Asia Pacific