Sri Lanka and Pakistan rise in BPO rankings headed by India, but by enough? Where is Bangladesh?

Posted on June 23, 2009  /  4 Comments

AT Kearny has issued the 2009 Global Services Index.

The good news for South Asia is that Sri Lanka has moved up from 29 to 16 and Pakistan from 30 to 20. India, of course, sits at the top, no change from 2007. The advances of Sri Lanka and Pakistan have been at the expense of the Northern European countries (e.g., Lithuania and Latvia), Singapore and the UAE. Other than Singapore, the rest of SE Asia, including Vietnam are ahead of Sri Lanka and Pakistan. Ghana, Jordan, Egypt are still ahead.

And where is Bangladesh?


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  2. This was covered in BusinessWeek as well and it generated plenty of discussion there and in the blogs.


  3. BTRC to receive applications for call centres from April 2008:

    BTRC has issued more than 300 Call Centre licenses:

    Call centres face hurdles (February 2009):

    BTRC may scrap call centre permits (April 2009):

  4. So they issue licenses for an activity that should not require licenses and they are now threatening to take them away?

    Why not do something useful like reducing telecom costs for BPOs?