In wide ranging article on multiple aspects of Facebook, the author cites Helani Galpaya’s comments on zero rating.
For Facebook, releasing something, gauging reaction, and then tweaking as necessary is not only normal but also a badge of honor—after all, one of the company’s guiding principles is “Done is better than perfect.” When I ask Zuckerberg about the controversy, he says, “Internet.org is working. We’ve learned a lot from our efforts already. We’ve listened to a lot of feedback from people in the communities we’re connecting and have responded by making significant changes to the program.” Among other adjustments, it’s made the app more secure and private and now lets any third-party service submit itself for inclusion, subject to technical restrictions. Given time, the company might get the Internet.org app to a place that’s relatively uncontroversial. Even now, it has its allies. “I firmly believe that at this point, some Internet is better than no Internet,” says Helani Galpaya, CEO of LIRNEasia, a communications think tank based in Colombo, Sri Lanka.