rural rollout Archives

Sri Lanka is a small and densely populated country.  When the oldest mobile operator (started business in 1989) says that it is adding 40 towers a month, it shows a real hard push to increase coverage in rural Sri Lanka.  The reward is reaching 2 million customers and high customer satisfaction ratings, according to the CEO. Sri Lankan mobile operator Tigo, a unit of Millicom International Cellular, said it had reached two million subscribers in 2008 after heavy investments to expand its network coverage. A statement from the company, formerly known as Celltel Lanka, attributed the growth to “network expansion, the strength of the brand and excellent customer service.