The South Asian Forum for Infrastructure Regulation (SAFIR) is a 14-year old platform that brings the region’s regulators together to share experiences and build capacity. Today, LIRNEasia presented for the first time the findings from its research on how customer relationships can be improved in electricity and telecom sectors using the capabilities of mobile platforms. The presentation.
I have given versions of this lecture in many forms at SAFIR over the years. The difference this time was that it was the foundation for a series of units based on the research on customer-relations management conducted across Bangladesh, India and Sri Lanka by LIRNEasia and presented by Helani Galpaya and Rajkiran Bilolikar. Their slidesets will be put up shortly. Mine are here.