The Pacific Islands Telecom Association (PITA) and the Pacific ICT Regulatory Resource Center (PiRRC) co-organized several sessions on policy and regulatory issues at the annual PITA convention held in Port Vila, Vanuatu, April 8-11. Here is the slideset I used in proposing that PiRRC and/or the region’s regulators establish an evidence base for their work on consumer protection. I did not have Pacific data, but used LIRNEasia research from South Asia. It was well received, with one multi-sector regulator asking for more information, which is collated together here. There was an interesting question from the floor, where a former developed-country regulator questioned the relevance of our approach, saying that with quality information now being available on the web, the old “buyer beware” principle had to be replaced by “seller beware.